Head of Service Management

At Big O Tires, we strive to be the preferred tire and auto service retailer in every community while making Big O Tires a great place to work. We offer affordable benefits, profit sharing bonuses, paid time off, a family oriented work environment, and all you need to be successful. As an Automotive Service Manager for Big O Tires, you will direct and manage the overall daily operations of the retail store in accordance with identified company goals to obtain optimum efficiency, economy of operations, and maximize profit by assisting the Store Manager.

Open and close store(s)

Assist the Store Manager with any duties they may assign

Monitors inventory levels to prevent shrinkage; Resolve/handle customer complaints within the established guidelines

Operate point of sale hardware and software and look up information for various applications

Prepare and inspect work orders, VIP Checklist and Vehicle Inspection Form (Health Check) for completeness

Ensure compliance with OSHA and Federal and State Environmental Regulations

High school diploma or equivalency certificate is preferred

Experience in the automotive industry preferred

Must have experience selling automotive service as Service Writer/Service Manager

Can speak, read and write English. Spanish speaking is a plus

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to speak effectively before customers and employees

Good computer skills. Ability to use the company hardware and software

We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion or national origin. We are committed to building a culturally diverse faculty.

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