Client Service Sales Reps

Locations 2501 W Rosecrans Ave, Los Angeles, CA, 90059, US (On-site)

Job Category Sales / Account Management

Job Category Commercial

Job Function Sales Operations and Enablement

The Client Success Specialist plays a critical role in supporting customer satisfaction, account retention, and revenue growth by serving as a key liaison between customers and internal teams. This role enables Account Executives to focus on business development and strategic account management by owning day-to-day customer support, operational coordination, and sales administration activities. They partner closely with Sales, Operations, Supply Chain, Customer Service, and Finance to ensure seamless onboarding, accurate quoting, efficient order execution, and timely issue resolution. They serve as a trusted point of contact for customers, helping to build long-term relationships through responsiveness, communication, and proactive problem solving. They also support pricing activities, performance reporting, and customer lifecycle management to drive a high-quality customer experience across the organization’s multimodal freight network. Success in this role requires strong organizational skills, attention to detail, customer focus, and the ability to thrive in a fast-paced, cross-functional environment.

Serve as the primary point of contact for customers regarding day-to-day operational needs, including order status, documentation requests, service inquiries, and issue resolution.

Coordinate customer onboarding activities and ensure completion of required documentation, system setup, and implementation milestones.

Support contract preparation, review coordination, execution tracking, and renewal management activities.

Monitor customer accounts and maintain accurate account documentation, records, and standard operating procedures.

Prepare customer quotes, pricing proposals, bids, and RFP responses based on customer requirements and carrier/vendor rates.

Validate pricing accuracy, margin requirements, and supporting documentation to ensure compliance with business standards.

Partner with Sales, Operations, Supply Chain, Customer Service, and Finance teams to ensure successful execution of customer commitments.

Resolve customer concerns, billing discrepancies, pricing issues, short shipments, and documentation-related exceptions in a timely manner.

Monitor invoice aging and proactively follow up with customers regarding outstanding balances and payment-related inquiries.

Generate sales reports, dashboards, quarterly business reviews (QBRs), and customer performance metrics to support business decision-making.

Assist with forecasting, pipeline reporting, and other sales operations processes.

Identify potential upsell and cross-sell opportunities through analysis of customer activity, service gaps, and operational trends, and communicate opportunities to the appropriate sales representative.

Facilitate communication between customers, sales representatives, and internal stakeholders to ensure alignment and responsiveness.

Maintain proposal, pricing, and operational process templates while continuously identifying opportunities for process improvement.

Associate’s degree or Bachelor’s degree in Business, Supply Chain, Logistics, Transportation, Sales, Marketing, or a related field, from an accredited college or university, preferred. Prior experience in customer success, sales support, sales operations, account coordination, customer service, or a related business support role; experience within freight forwarding, transportation, logistics, or supply chain environments strongly preferred.

Strong organizational, prioritization, and project coordination skills with the ability to manage multiple tasks and competing deadlines.

Excellent interpersonal, written, and verbal communication skills with a strong customer-focused approach.

Proficiency with CRM systems, quoting platforms, transportation management systems (TMS), reporting tools, and Microsoft Excel; experience with Salesforce, CargoWise, WorldTrak, Power BI, or similar platforms preferred.

Ability to collaborate effectively across cross-functional teams including Sales, Operations, Supply Chain, Finance, and Customer Service.

Familiarity with multimodal freight services, including ground, air, ocean, and expedited transportation is preferred.

Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)

Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.

--

#Compensation: Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity-based incentives. Health: Medical and Pharmacy insurance; Health Savings Account (HSA); Dental; Life and Disability; Employee Assistance Program (counseling and financial/lifestyle coaching).

Wealth: 401(k) retirement savings plan with employer match; Employee stock purchase program; Flexible Spending Account (FSA); LegalEASE legal coverage.

Time: 7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days annually.

A collaborative, transformation-driven, solutions-first environment full of "can do" attitude and "will do" work ethic.

Agencies: The Company does not accept unsolicited outreach from third parties. Absent an agreement signed by internal Talent Acquisition and Procurement, and a documented request from Talent Acquisition to submit candidates for a specified requisition, we will not approve payments to any third party.

Within the United States, the Company is an E-Verify employer. S. without sponsorship, including but not limited to F-1, H-1, H-2, L, J, and TN visas, etc.

Diversity, Equity and Inclusion (DEI): The Company is proud to be an equal opportunity employer . Applicants will be considered without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.

Additional requirements may apply to meet legal, regulatory, and Company standards.

Recruitment Fraud: We will only contact you from @forwardair.If reached via Indeed or LinkedIn, verify recruiters by reviewing their LinkedIn profiles. We will never request sensitive personal information outside secure systems, nor ask for purchases.