Bilingual Client Services Rep

Bilingual Member Service Representative

The Consumers Credit Union team is looking to hire a passionate Bilingual Member Service Representative to join our team. As a Member Service Representative, you will provide exceptional service to enhance member relationships and exceed member expectations.

Our ideal candidate has a great attitude, strong attention to detail and can effectively cross-sell products and services to our members to meet their financial needs. As an employee of Consumers Credit Union, you are genuine and passionate. Provide excellent member service.

Respond to member communications and inquiries in a timely manner, using such opportunities to provide outstanding service and grow credit union products and services.

Open new accounts for members, including IRA accounts. demonstrate online banking and Bill Pay to members; handle debit cards and payroll; direct deposit and disbursements requests.

Originate loan applications, make recommendations for approval or denial, and obtains applicable loan documents for successful loan closings. Fully documents loan applications prior to submitting for loan approval (notes, ratios, assets, liabilities, employment, etc.).

Grow relationships through follow-up, including timely action and documentation in the Customer Relationship Management system.

Possess a working knowledge of business services, accounts, and transactions. Able to establish new business account relationships and perform account maintenance.

Process member transactions such as deposits, withdrawals, loan payments, cash checks, credit card and line of credit advances.

Provide support (Online Banking, Text Banking, Bill Pay, etc.) Refer new Business Account relationships and perform account maintenance.

Process daily teller area operations including money orders, ATMs, night depository, and performing select overrides.

Demonstrate knowledge of all Consumers products and services.

High school graduate or equivalent.

Home Equity certified is a plus.

Cash handling and basic math skills.

Able to easily navigate multiple software environments.

Bilingual

Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. We are a proud Veteran & Military Friendly Employer.