Customer Service Officers

Service AdvisorThe responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!Service Advisor Compensation and Benefits:Competitive PayFlexible Working HoursHealth InsurancePTO & Sick Leave401(K)Service Advisor Responsibilities:Greet customers promptlyObtain customer and vehicle informationClearly report all vehicle symptoms as described by the customerDetermine and recommend maintenance based on age, mileage and history of vehiclePrepare a complete and accurate estimate of cost for labor and partsEstablish follow up timeMonitor the progress of each vehicle throughout the day, and update customers frequentlyVerify that the final invoice reconciles with the work performed on the repair orderExplain all completed work and charges to customersService Advisor Requirements:Previous experience at a Ford dealership is a plusAbility to identify the problem quicklyKnowledge of automobilesProven record of achieving exceptional customer satisfactionPast experience as a service advisor, assistant lane manager or service consultantVery energetic personalityA desire for a long-term career with a growing organizationPersonal and professional integrityComputer skills and willingness to learn new programsAbility to learn new technology and repair and service procedures and specificationsMinimum of 2 year in service departmentAbility to lift 50 pounds and work on your feet for extended periods of timeAbility to work in a fast-paced environmentBasic computer skillsPositive, friendly attitudeHigh school diploma or equivalentCDK experience is a plusWe are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.