Front Desk/Receptionist - Full Time - Evenings

Hotel Arya is a premier hospitality property located in Miami, part of the MVR Group portfolio. As a leading boutique hotel, we specialize in delivering exceptional guest experiences while maintaining the highest standards of service and professionalism. Hotel Arya combines personalized service with the flexibility and modern amenities today’s travelers expect, driven by a commitment to maximizing guest satisfaction and profitability. These values guide our commitment to delivering outstanding hospitality experiences while maintaining operational and financial integrity.

Hotel Arya is looking for a polished, guest-focused Front Desk Agent to be the face of our boutique hotel in Miami. In this role, you will create welcoming first and last impressions, manage check-ins and check-outs, support reservations, respond to guest needs, and help keep daily front desk operations running smoothly. Handles sensitive guest information, payments, and complaints with full accountability and discretion.

Holds a high personal standard for every touchpoint of the guest experience. Communicates openly and collaborates effectively with housekeeping, maintenance, and management to ensure smooth operations across all shifts.

Resourcefulness: Finds creative, practical solutions to guest challenges and operational issues. Serve as the main point of contact for guest inquiries, requests, and concerns

Manage reservations, room assignments, guest profiles, and special requests using Visual Matrix PMS

Process payments, issue receipts, and maintain accurate billing records

Coordinate with housekeeping, maintenance, and other departments to ensure room readiness and guest satisfaction

Communicate clearly and professionally by phone, email, and in person

Handle guest complaints and service recovery situations with empathy and confidence

Maintain a clean, organized, and welcoming front desk and lobby area

Uphold Hotel Arya’s brand standards in appearance, communication, and guest interaction

Support upselling opportunities for room upgrades, amenities, and hotel services

Minimum 1 year of front desk, guest services, or hospitality experience

Experience with property management systems or similar hotel software

Strong verbal and written communication skills in English

Bilingual Spanish skills are a plus

Ability to work flexible shifts, including mornings, evenings, weekends, and holidays

Basic math and cash handling accuracy

High school diploma or equivalent required

Compensation: $16.00 per hour (with bonus potential based on performance)

Health insurance.

Flexible shifts, including mornings, evenings, weekends, and holidays in rotation

Job Type: W2, Full-time position