Head Of Property Management Operations

Assistant General Manager Residence Inn Cary Crossroads
CMC Hotels is a Raleigh, North Carolina based company specializing in the development, acquisition, repositioning and management of upscale select service, extended stay and full service hotels. Our properties lead the market, consistently exceeding operational and financial expectations as well as the guest’s expectation of hospitality.

We believe in Growing People. Our people are the Heart of our organization. The growth and success of our portfolio will be possible by the contribution of our associates who will be recognized, grow and succeed with us.

Benefits

Paid Vacation

Holiday Pay

Aggressive Quarterly Bonus Plan

Access to a fully vested 401K program

BCBS Health Insurance

Dental and Vision Coverage

Life Insurance

Short/Long Term Disability

Job Description
Responsible for the management of all Guest Service Representatives, while implementing company programs, ensuring brand compliance and driving guest service scores.

Responsibilities

Responsible for all operations of the front office & guest services, including staff training, meetings & shift scheduling

Attend to customer complaints and queries in a pleasant and level headed manner

Maintain working relationships and communicate with all departments

Verify that accurate room status information is maintained and properly communicated

Work within the allocated manpower budget for the front office

Enforce all cash-handling and credit card policies

Uphold the hotel’s commitment to hospitality

Maximize room revenue and occupancy by reviewing status daily; monitor credit reports and daily house counts; monitor selling status of house daily

Ensure that employees are attentive, friendly, helpful and courteous to all guests, managers and other employees

Maintain required pars for all front office & stationary supplies

Monitor guest service scores daily

Be knowledgeable of hotel property and in-house events

Be cognizant of area events and businesses and provide information and directions as needed

Must be able to work all aspects of the front office, reservations system, PBX, check-in/check-out procedures, etc.

Provide guests with information concerning hotel policies and amenities/services

Qualifications

Minimum of 4+ years hotel management experience

Bachelor’s degree preferred or work experience equivalent

Must have hotel full service experience

Must be a self starter and able to work independently

Must have a passion for hospitality

Previous Marriott experience is very desirable

Flexible and able to work split shifts or fill-in shifts should associates call out

Clean background check and reliable transportation a must

Solid basic accounting and math skills, comfortable with computers and excellent customer service and communication skills

Operate traditional software programs such as Word, Excel, Publisher, PowerPoint and/or Outlook

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