Quality Engineering Temp

Quality Engineer

Our team of 700+ passionate pet people thrives on collaboration, innovation, and the occasional office cameo from a four-legged friend.

The Quality Engineer monitors consumer and customer feedback—including complaints, revenue returns, and warranty data—to identify negative trends and top issues, reporting findings to the broader organization. Leads the structured problem-solving (CAPA) process for issues identified through this feedback, driving problem statement definition, root cause analysis, and verification of effectiveness in partnership with Product Development and Sustaining Engineering.

Provides technical guidance to Engineering and other internal stakeholders based on trends identified from consumer complaints, warranty claims, and revenue returns data

Leads quality-related problem-solving and root cause analysis through the CAPA process for issues identified via post-market surveillance

Follows established CAPA methodology and operational policies in selecting methods and techniques for problem statement definition, root cause analysis, and verification of effectiveness

Develops and administers project plans and schedules for CAPA and continuous improvement initiatives

Serves as a liaison between Product Development/Sustaining Engineering and management to communicate quality trends and drive resolution of field issues

Responsible for performing quality engineering tasks in a timely fashion, including:

Monitoring and trending consumer complaints, revenue returns, and warranty data

Reviewing test and other performance data to support root cause investigations

Performs independent technical assessment of product quality performance and post-market product quality analysis

Supports the translation post-market findings into quality control objectives and design improvements

Supports risk management activities, including product failure rate and reliability estimations based on field and warranty data

Presents complaint, warranty, and CAPA status data to the broader organization

Supports training to other quality staff on post-market surveillance principles, CAPA methodology, and root cause analysis techniques

Maintains documentation for CAPA records, complaint investigations, and post-market surveillance activities

BA/BS in a scientific discipline and or equivalent years of experience

• 3+ years of Quality Engineering experience, preferably in Post Market Feedback, Consumer Complaints, or Warranty with consumer electromechanical products
• Experience with risk management documentation such as Failure Mode Effect Analysis (Design, Process, Use/Misuse), Hazard Analysis, Fault Tree Analysis
• Experience conducting Structured Problem Solving along with Root Cause Analysis. Ideally having familiarity with tools such as 8-Discipline, DMAIC, 5-Why, Fishbone Diagrams, Fault Tree Analysis, Contradiction Matrices
• Experience with the creation and execution of testing plans (DVP&R, Trace Matrix)
• Familiarity with Measurement System Analysis or Test Method Validation
• Comfortable with office pets (cats, dogs)

Premium Medical/Dental/Vision insurance

• Flexible spending accounts
• Company-paid short-term disability and life insurance
• Employee Assistance Program (EAP)
• 14 Paid Holidays
• Top of the line equipment
• Pet-friendly office
• On-site gym with Peloton
• Please ensure to regularly check your email spam folder for any communication from Whisker to avoid missing important updates regarding your application status.