Head of Client Support Services

Service Manager

Position Summary

We are seeking an experienced and customer-focused Service Manager to lead daily service operations, supervise service personnel, and ensure exceptional customer satisfaction. The Service Manager is responsible for managing workflow, maintaining operational efficiency, supporting employee development, and achieving departmental performance goals.

Key Responsibilities

Oversee daily operations of the service department to ensure efficient and timely delivery of services.

Lead, train, coach, and evaluate service technicians and support staff.

Schedule work assignments and allocate resources to maximize productivity.

Maintain high levels of customer satisfaction by addressing customer concerns and resolving escalated issues.

Monitor department performance metrics, including labor utilization, profitability, and service quality.

Ensure compliance with company policies, safety standards, and industry regulations.

Develop and implement strategies to improve operational efficiency and customer retention.

Manage department budgets, inventory, equipment, and vendor relationships.

Collaborate with sales, operations, and management teams to support business objectives.

Prepare reports and provide updates on departmental performance.

Qualifications

High school diploma or equivalent required; associate or bachelor's degree preferred.

3+ years of management or supervisory experience in a service-related environment.

Strong leadership, communication, and problem-solving skills.

Proven ability to manage teams, budgets, and customer relationships.

Proficiency with Microsoft Office and service management software.

Ability to work in a fast-paced environment and manage multiple priorities.

Preferred Skills

Experience in automotive, equipment, facilities, property management, or related service industries.

Strong organizational and time-management abilities.

Customer-focused mindset with excellent interpersonal skills.

Knowledge of safety regulations and operational best practices.

Compensation & Benefits

Competitive salary

Performance-based bonus opportunities

Health, dental, and vision insurance

Paid time off and holidays

Retirement savings plan

Professional development and advancement opportunities

Work Environment

This position requires regular interaction with customers, employees, and vendors. The Service Manager may spend time both in an office setting and in operational service areas.

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