Head of Facilities and Maintenance

Job Description
Job Description Goodwill of the Finger Lakes is seeking a hands-on, proactive Facility Supervisor to support the daily operations, maintenance, and safety of our facilities. This role works closely with the Facilities & Risk Compliance Manager and leads a team of maintenance and custodial staff to ensure our buildings and grounds are safe, efficient, and well-maintained.
COMPETENCIES: Action Orientation, Dealing with Ambiguity, Customer Focus, Timely Decision Making, Interpersonal Savvy, Organizational Agility, Project Management, Technical Knowledge of Building Systems.

ESSENTIAL DUTIES & RESPONSIBILITIES:

40% – Daily Maintenance Oversight Supervise and coordinate daily maintenance, repairs, and support for buildings, grounds, and facility systems. Ensure hands-on tasks are completed efficiently and safely Monitor building systems and respond to routine operational needs. 25% – Staff Supervision and Safety Compliance Direct maintenance staff, custodians, and technicians. Assign tasks, monitor performance, and provide coaching. Ensure all work complies with health, safety, and environmental regulations. Conduct regular inspections and safety drills. Oversee onboarding and training of new maintenance staff. 20% – Vendor Coordination and Record Keeping • Coordinate with external vendors and contractors for specialized repairs or services Maintain accurate records of maintenance activities, expenses, and compliance checks. Track work orders and ensure timely completion. Approve repairs, purchases, and vendor work up to $3,000; escalate larger needs to the Facility Manager. 15% – Emergency Response and Budget Support ~ Respond to facility-related emergencies and troubleshoot issues promptly.

Support budget tracking and cost control for operations and repairs.
Assist in planning and executing minor projects and preventive maintenance.
Manage fleet vehicles, including scheduling inspections, coordinating repairs, and ensuring compliance.
Participate in on-call rotation for urgent facility needs.
Utilize digital tools such as Excel, Salesforce, Word, ADP, and Co-Pilot/AI platforms.
Perform other duties as assigned.

QUALIFICATIONS:

• High school diploma or equivalent required; technical or vocational training preferred.
• 5+ years of experience in building maintenance or facilities operations.
• Previous experience supervising teams in a maintenance or facilities setting.
• Strong working knowledge of HVAC, plumbing, electrical, carpentry, and general building systems.
• Proficiency in Microsoft Office Suite, Salesforce, ADP, and familiarity with AI tools.
• Valid driver’s license and ability to travel between sites.
• Strong interpersonal, organizational, and decision-making skills.

ADDITIONAL CONSIDERATIONS:

TRAVEL : Begins daily at 422 Main Campus; travel to all Goodwill of the Finger Lakes locations as needed. CERTIFICATIONS : Must have a valid, clean driver’s license and own vehicle.

PHYSICAL DEMANDS:

Must be able to lift up to 25 pounds frequently and up to 80 pounds occasionally. Requires climbing, balancing, stooping, kneeling, crouching, and reaching. Must have full range of vision and ability to adjust focus.

PHYSICAL AND WORKING ENVIRONMENT

Rarely (less than 0.5 hours per day) Continually (5.6 - 8.0 hours per day) Occasionally (0.6 - 2.5 hours per day) Frequently (2.6 - 5.5 hours per day) N/A = Not Applicable Weight: Up to 10Ibs; Up to 20lbs; Up 35lbs; Up to 50lbs; Greater than 50lbs Activity Rarely, Occasionally, Frequently, Continuously or N/A Weight Stationary Standing Frequently Up to 50 lbs Sitting Occasionally Walking Frequently Crawling Occasionally Balancing Occasionally Lifting/Carrying Frequently Up to 80 lbs Pushing/Pulling Frequently Up to 50 lbs Bending Frequently Squatting Occasionally Kneeling Occasionally Twisting/Turning Occasionally Climb Occasionally Stoop Occasionally Overhead Reaching Occasionally Typing/Keyboarding Occasionally Driving (car/equipment) Frequently Critical Thinking/Organization Frequently Talking on Phone Frequently Talking in Person Frequently Hearing in Person Frequently

WORK ENVIRONMENT:

Frequently works outdoors and in varying weather conditions. Occasionally exposed to mechanical parts, heights, fumes, chemicals, and electrical hazards. Noise level ranges from moderate to loud. Goodwill of the Finger Lakes is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.