Head of Programme Management

Program ManagerMRM is part of the Omnicom Precision Marketing activation practice. This practice integrates CRM platform expertise, journey management, and first-party data capabilities with creative excellence and performance capabilities, enabling Omnicom to deliver intelligent activation across the full funnel with data-driven decisioning at scale to help clients move faster and deliver more connected customer experiences.MRM is seeking an experienced and highly organized Program Manager to lead and oversee a client's digital website program, driving the successful delivery of website enhancements, digital campaigns, and ongoing site creative enhancements. The Program Manager will establish scalable processes and governance for a growing account, creating the operational framework needed to support both strategic initiatives and ongoing website operations. The ideal candidate is a proactive leader who excels at managing multiple workstreams, fostering collaboration, mitigating risks, and providing visibility into timelines, budgets, and overall program health. Key ResponsibilitiesManage the intake, planning, prioritization, and execution of website enhancements, maintenance requests, and digital campaign launches.Establish and refine workflows, governance, and operational processes for a newer client engagement while driving continuous process improvements.Manage the day-to-day activities such as leading project kickoffs, define project plans, and coordinate cross-functional teams to ensure successful delivery.Manage creative routing and review cycles, coordinate authoring requests and provide clear direction to content authors and production teams.Review creative assets and authored content for quality, completeness, and accuracy before client delivery.Track project timelines, identify risks, manage project status reports to ensure projects are delivered on schedule while proactively communicating progress or issues.Manage multiple priorities simultaneously while maintaining a high level of organization and attention to detail.Qualifications:Excellent ability to shift approach between the big picture and critical details; Demonstrates leader-level resiliency while working under pressure, in a dynamic environment, with shifting deadlines and deliverables.Excellent project management skills and experience including:Schedule development, management, monitoring and oversightResource management and forecastingTask and delivery managementRisk identification and managementIssue identification and managementDelegation to support teamsEducation & Experience Requirements:Bachelor's degree or equivalent relevant experience desired.4–7+ years of experience in digital project management, program management, or account/program delivery.Excellent knowledge of the web and related technologies including (user experience, web development, web services, integration, application management and hosting).Advanced skills in MS Office including: Word, Excel, and PowerPoint.Advanced skills in MS Project or other project plan software (i.e. Workfront, Smartsheet).Strong capability with production tools and proprietary software (SharePoint, JIRA, Outlook).Strong knowledge of content management systems (i.e. CMS).PM or other operational/organizational certification is a plus (CSM, PMP, SAFe).Infrequent, travel to/from client, partner or vendor facilities – local or within the US.About MRM:MRM is a modern relationship marketing agency dedicated to building enduring brand relationships. MRM's specialized capabilities drive relationship lifetime value and span CRM, Customer Experience, and Commerce with data and martech at the core. We empower individuals to take action and be creative when solving problems. MRM is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.