Head of Programme Management

Program Manager

ROLE SUMMARY The Program Manager leads multiple complex SDLC projects and begins to manage a small team of direct reports. This role is expected to operate with significant autonomy, mentor less experienced PMs, guide clients at all levels, and contribute meaningfully to sales pursuits, financial management, and the internal PMO strategy. The Program Manager is a key executor of company vision and is accountable for the full success of their delivery portfolio.

KEY RESPONSIBILITIES Product & PMO Knowledge

Demonstrate proficient understanding of multiple project methodologies and industry tools

Work independently to track and act on project KPIs with limited oversight

Predict upstream and downstream impacts of project variable changes proactively

Support other PMs in the organization and actively drive PMO standardization

Project & Program Delivery

Manage 6+ full SDLC projects of medium-to-complex scale as sole PM

Oversee and direct 2+ full SDLC projects involving other PMs or PCs

Serve in the client-side PM role when required

Guide client and management teams to fill delivery gaps

Conduct effective project reviews, identify corrective actions, and support implementation

Assume leadership of troubled projects and bring them back on track

People Leadership & Management

Manage 2–4 direct reports and define career growth and initiative expectations

Submit promotion recommendations for direct reports

Suggest project assignments and support resource transitions

Set remediation expectations for underperformers and recommend terminations if needed

Identify, interview, and recommend talent for hiring

Develop high-performing project teams and motivate team members

Lead employee recognition through social channels and recognition programs

Monitor and proactively manage billable utilization

Sales & Business Development

Support sales calls to demonstrate product and industry expertise

Assist account managers in pricing and account expansion strategies

Own relationships with client peers and Oracle PMs

Financial Acumen

Demonstrate deep understanding of how the company generates profit and apply this to project decisions

Identify margin growth opportunities with account managers and PMO leadership

Manage T&M, fixed price, or blended projects with minimal oversight

Maintain accurate revenue forecasts with minimal deviation from actuals

Own and deliver projects within approved baselines, budgets, and KPIs

Leadership & Strategy

Embody company core values across all interactions and engagements

Take full responsibility for internal process improvements and initiative outcomes

Own complex or cross-pillar PMO initiatives end to end

Actively build leaders within the organization through project work and internal programs

Foster a culture of continuous leadership development

Execute on company vision and strategy through concrete, achievable plans

Monitor and proactively manage billable utilization across direct and indirect reports

Customer Experience

Manage difficult client situations and support less experienced team members in doing the same

Interact confidently with clients at the project manager level and above

Receive consistent positive feedback from client peers and leadership

Collaborate with account managers on account strategy development and execution

Minimize escalations and proactively engage all project stakeholders

Global Operations

Demonstrate strong cultural intelligence and effectively manage culturally diverse teams

Reflect a global mindset and hold team accountable for cross-region best practices

Ensure defined processes for distributed team management are followed

QUALIFICATIONS & CERTIFICATIONS

• 10+ years of project/program management or directly relevant experience
• PMP certification required
• DASM or equivalent agile certification required
• Additional PM skills certification required
• Manager Training completion required
• 2+ Lunch & Learns delivered
• 2+ RED Talks delivered

SOFT SKILLS & COMPETENCIES

Intermediate Proficiency required on the following competencies:

Communication

Negotiation

Stakeholder Management

Conflict Resolution

Adaptability

Team Building

Critical Thinking

Leadership

Decision Making

Emotional Intelligence

Collaboration

Presentation

Executive Presence

Physical Requirements & ADA Statement

This role requires the ability to perform essential job functions, including working at a computer for extended periods, participating in meetings (virtual and in-person), reviewing complex documentation, and engaging with internal and external stakeholders. Red Clay Consulting provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.

Equal Employment Opportunity (EEO) Statement

Red Clay Consulting is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic.

Powered by JazzHR