Head of Programme Management

The Program Manager supports the operational effectiveness of the Program Management Office by coordinating portfolio processes, governance activities, reporting, and project support functions. This role partners across business, technology, operations, and finance teams to ensure projects and programs are managed consistently, risks are identified and communicated, and portfolio information is accurate and actionable. The position contributes to the development and maintenance of PMO standards, reporting, and operational processes that support successful execution of strategic initiatives.

Lead complex, cross-functional programs through planning, execution, delivery, and stabilization.

Drive end-to-end program management activities including timelines, dependencies, risk management, governance, and stake holder communication.

Facilitate resolution of escalations, risks, dependencies, and cross functional challenges impacting delivery.

Communicate program health, milestones, risk, and decisions to senior leadership and executive stakeholders.

Support financial management activities including budgeting, forecasting, and value tracking in partnership with Finance and PMO Operations.

6+ years of experience in program management, financial services, technology, operations, or related industries.

• Demonstrated experience managing complex cross-functional programs or strategic initiatives.
• Experience in banking, credit cards, payments, operations, technology, risk, or compliance environments preferred.
• Strong communication, organizational, problem-solving, and stakeholder management skills.
• Ability to manage competing priorities and operate effectively in fast paced, evolving environments.
• Experience supporting enterprise transformation or large-scale strategic initiatives.

Familiarity with enterprise governance, portfolio management, and program delivery frameworks.

Experience mentoring or guiding junior program managers or project teams.

PMP, Agile, or related certifications preferred.

A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice.