Liaison - Full Time

Practice Liaison
At Diverge Health we are passionate about improving health access and outcomes for those most in need. Our teams work to address medical, social and behavioral patient needs, lowering healthcare costs and improving patient lives. Guided by our core values of humility, continuous learning and feeling the weight, our team is on a mission to strengthen communities from within, unlocking people's ability to live their healthiest lives.
We are looking for a Practice Liaison to join our growing team! A key role in our market operations team, the Practice Liaison will be accountable for ensuring that participating practices can continually access, and have a clear understanding of how to utilize, Diverge Health's technology and care solutions. The Practice Liaison serves as the primary point of contact between Diverge Health and our partnered practices. This person will partner with cross-functional stakeholders such as Network Development and Local Care teams to establish relationships with practices and then maintain regular communication between the practice and the Care Team regarding patient care plans. The Practice Liaison is expected to support the practice with ongoing workflow development, monitoring, and implementation as it relates to operational initiatives that will improve practice performance in the areas of panel management, quality (including gap closure, pre-visit planning, and post-visit documentation), risk adjustment (in applicable markets), and high-risk patient engagement. The Practice Liaison also delivers and/or facilitates regular training related to these areas and other aspects of value-based care.
Jointly with Network Development Representatives, establish relationships with practices following initial network contracting.
Provide education and training to clinicians and staff on value-based care, Diverge Health's incentive plan, and best practices in quality and risk adjustment (Medicaid and other lines of business as applicable).
Facilitate presentation and discussion of performance scorecards, claims data, and gap reports, translating insights into clear, actionable steps.
In collaboration with practice leadership, develop initiatives that drive value-based transformation and improve quality, efficiency, and overall practice performance.
Facilitate access to Diverge Health resources, including Medical Directors, Care Team members, and technology solutions.
Facilitate quarterly Joint Operating Committee (JOC) meetings with the Market Medical Director to review incentive performance, quality scorecards, and care team engagement, and to improve practice performance in quality, documentation, and patient engagement.
Support practices in navigating EMRs, Diverge's Provider Portal, and other technology platforms; serve as a resource for resolving operational or data-related issues.
Maintain accurate and up-to-date practice profiles in Diverge Health's CRM, including provider rosters, contact information, tiering, communications plans, and engagement cadence (e.g., Meet defined practice engagement and performance goals, balancing external practice interactions with internal meetings, travel, and administrative responsibilities.
Bachelor's degree (or equivalent experience) in business, healthcare administration, or a related field.

• A graduate or professional degree in business, management, healthcare policy, healthcare administration or a related field preferred.
• 2–4 years of experience in a healthcare operational or customer-facing role (provider or payer), with familiarity in primary care practice workflows (scheduling, billing, documentation).
• Knowledge of HEDIS quality measures, including effectiveness of care, access & availability, and utilization.
• Familiarity with risk adjustment methodologies, especially Hierarchical Condition Categories (HCCs) and related documentation requirements.
• Ability to interpret reports and dashboards to track performance, close quality gaps, and identify opportunities for improved outcomes.
• Proficiency in Microsoft Office, especially PowerPoint (provider-facing presentations) and Excel (data analysis).
• Ability to travel within the community; must have a valid driver's license and car insurance, and access to reliable transportation for physician office visits.

Lift and carry materials and supplies.
Stand, walk, and move for extended periods while conducting physician office visits.
Adapt to varying environmental conditions (both outside while traveling the community and inside physician offices).
Ability to manage multiple projects simultaneously.
A problem solver, able to think critically and strategically while being hands on in driving work; proactively identifies and resolves risks to execution and deliver
This is a full-time, exempt, salaried position. Diverge Health is funded by GV and incubated by Triple Aim Partners, which since 2019 has partnered with entrepreneurs to co-found and launch eight companies focused on improving the quality, experience and total cost of healthcare.
Diverge Health is dedicated to the principles of Diversity, Equity and Inclusion and Equal Employment Opportunities for all employees and applicants for employment. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, reproductive health decisions, family responsibilities or any other characteristic protected by the federal, state or local laws. Our decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance and business needs.
At this time, we are unable to support hiring in Alaska and Hawaii due to our primary operations being based in the Eastern and Central time zones.