Head of Operations Management (m/w/d)

Management position responsible for the overall day to day operation of the clinic including front office, lab and clinical teams. The Operations Manager is responsible for providing leadership, staff oversight, training and development and management of key functions and processes to assure provision of high-quality patient care. Assures compliance for all governing agents in collaboration with Assistant Managers/Team Leads to include but not limited to: OSHA, QOPI, PQRS, MIPS/MACRA, etc.
ESSENTIAL FUNCTIONS Responsible for staffing, scheduling and flow of the clinic to ensure a safe environment and quality patient care.
Plans, directs, organizes and coordinates the clinical and administrative activities of the clinic.
Responsible for payroll and overtime.
Responsible for oversight and management of all inventory and purchasing.
Responsible for dissemination of information from meetings with management to staff at clinic.
Collaborates with providers concerning operations and reports up to appropriate TN ONC leadership.
Evaluates need for and effectively leads process improvement/process change projects and new and/or current initiatives.
Routinely reviews reports/audits results to ensure key performance indicators are met.
Enhances operational effectiveness, emphasizing cost containment, high quality patient care and patient/employee satisfaction.
Ensures effective bidirectional communication between the clinic and upper level management.
Works collaboratively with others who interact with the clinic as well as with vendors, contractors, and building maintenance.
Responsible for outside vendor requirements such as building maintenance, supply companies, property management, cleaning service phone & cable services as well as all equipment needs and repairs.
KNOWLEDGE, SKILLS & ABILITIES Ability to communicate with a diverse group of individuals with various degrees of training and education. Excellent written and verbal communication skills with the ability to effectively communicate and establish collaborative relationships with physicians, patients, clinical and administrative staff, and the public. High level of customer service ethics with courteous demeanor and the ability to process patient and public inquiries, including complaints, and respond with poise and efficiency. Ability to react calmly and effectively in emergency situations. Knowledge of clinic office procedures, medical practice and medical terminology. Knowledge of organizational policies, procedures, systems and objectives. Ability to interpret, adapt and apply guidelines and policies and procedures. Ability to plan, implement and manage multiple projects simultaneously. Ability to use proper grammar, spelling, punctuation and sentence structure to answer correspondence and prepare reports. High level of discretion to work with confidential information. Proficient in the use of computer applications regarding productivity (MS Word, Excel, Outlook), database and patient scheduling and other medical information systems. Ability to operate various types of office equipment. EDUCATION & EXPERIENCE Minimum of 1 year overseeing and managing aspects of outpatient practice in a medical clinic; Bachelor’s Degree or higher preferred. Experience with healthcare clinic policies and procedures required. Excellent management and leadership skills.
Must be willing to travel to satellite clinics when necessary.

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