Virtual Secretaries Assistance | Remote
Veterans Affairs, Veterans Health Administration
Summary Serves as secretary and primary point of contact for the Associate Director at the Erie VA Medical Center. Manages the AD Office, handling complex administrative tasks, prioritizing issues, ensuring communication flow, and maintaining compliance with policies. Also trains clerical and administrative staff under the Associate Director's oversight. Responsibilities Oversee daily administrative operations of the Associate Director (AD) Office; design and implement office processes. Serve as primary information manager; Ensure office coverage, continuity, and decorum; coordinate logistics for in-person and virtual events. Provide administrative support to Executive Leadership Team, ensuring timely and accurate communication. maintain confidential files and handle sensitive inquiries professionally. resolve or assist in resolving complaints from Veterans, families, or congressional offices. train clerical staff on formats and documentation standards. Prepare documents, memos, and responses with minimal review; Prepare agendas and minutes for facility-wide administrative councils and committees. Support governance structures to promote organizational transparency and communication. Coordinate AD travel and ensure required materials are prepared. Use Microsoft Office to produce reports, forms, and nonstandard documents; recommend priority decisions for administrative tasks. Oversee publication and renewal of policies and SOPs under the AD Office. Serve as Records Control Liaison; Manage administrative service records; monitor directives and disseminate policy changes. Maintain expertise with databases (EGAR, Menu Requests, PIV, HRSMART, Work Orders); Serve as Control Point Clerk for supply and service requests. track staff training compliance. serve as backup timekeeper. Maintain office supply inventories and perform other assigned duties. 4:00p.m / 8:00a.m -4:30p.m Monday to Friday Telework: This position may be authorized for ad hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Secretary (OA)/PD562-066210 Requirements Conditions of Employment You must be a U.Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. For a GS-07position you must have served 52 weeks at the GS-06. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Administrative concepts, principles and practices such as preparing memorandums, reports, spreadsheets and other documents and forms of correspondence; Skill in operating a personal computer. ,using databases, word processing, spreadsheets, and other applications (i.e. Microsoft Word, PowerPoint, Excel, Access, Outlook, Publishing, etc.) NOTE: Experience must be fully documented on your resume and must include job title, GS level (if a federal position), duties, month & year starting and ending dates AND hours worked per week. Applicants may meet this requirement by passing the appropriate performance test, presenting a certificate or proficiency from a school or other organization, or by self-certifying their proficiency.. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Education There is no educational substitution at this grade level. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at
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