Head of Programme Management

JOB TITLE: Program Coordinator: Community Employment and Support Services (Partners with Industry/Supported Employment) (Supervisory)
Bargaining Unit Status: Non-Bargaining Unit
FULL-TIME (hours per week: 40) Work Schedule: Monday-Friday, 7:00 AM- 4:00 PM
Master’s degree from an accredited college in rehabilitation, psychology, social work, sociology, counseling, or a related discipline (a combination of equivalent education and work experience may be considered).
Minimum of three years’ experience in rehabilitation, non-profit facility, or comparable setting in the area(s) of vocational rehabilitation, mental health counseling, service delivery, or case management.

Strong working knowledge of disability management and awareness.
Ability to supervise professional staff and to oversee the operation of a major vocational program.
Knowledge of local job markets.
Understanding of vocational implications of different disabilities.
Proficiency in Microsoft Office and ability to acquire, in a reasonable period, proficiency to operate current accounting and payroll software and any other organizational software required in the daily performance of duties.
Must be authorized for coverage under agency insurance if operating an agency vehicle, have a good driving record, a valid driver’s license, and/or the required level of personal auto insurance.
Adequate ability in writing/reading/mathematics.
Ability to effectively build and maintain positive working relationships with management and peers.
Strong organizational, project planning, and management experience with proven analytical and multitasking skills.
Proficiency in general reporting and basic case file management.

IMMEDIATE SUPERVISOR:

Ability to plan and coordinate a program and its activities while ensuring implementation of policies and practices as outlined by compliance standards. Administer the department in compliance with Phoenix procedures, relevant regulatory guidelines, and program goals.

Provide overall supervision and management of the department.
Be familiar with the procedures of ADRS, such as those about facility services and current fee-for-service requirements, CARF standards, DOL standards, and the standards for any other agency as might be appropriate to ensure that the department and its services follow all applicable standards.
Be responsible for ongoing and annual written job performance evaluations on each employee supervised. Monitor the routine functioning of the department, including reviewing staff requests for equipment, approval of supply purchases, approval of staff requests for leave, approval of timesheets, monitoring appropriate departmental reports and correspondence, and ensuring equipment maintenance as required.
Provide information to the Vice President of Vocational Programs to fulfill overall facility monthly, quarterly, and annual reporting requirements. Participating in departmental decisions such as goals, objectives, financial management, staffing, space allocation, consumer selection, public relations, and program development.
Work with Phoenix management personnel in carrying out an ongoing public relations program.
Provide employment readiness training (group and individual), assessment, job development, job placement, and follow-up for referred persons as needed to augment overall departmental capacity.
Serve as a facility consultant regarding the employment readiness of program participants.
Serve as primary resource person for information on current employer needs.
Develop new and innovative ideas for the delivery and improvement of service, being mindful of the needs of persons with disabilities and the agencies that refer them, as well as the demands of local employers.
Serve as an active member of the vocational services management team to participate in decisions affecting the department, such as the establishment of departmental goals and objectives, financial management, staffing, space allocation, consumer selection, in-service training, consultant utilization, public relations, and program development.
Represent Phoenix in the business community by involvement in civic and professional organizations.
Provide services in response to referral source needs and regarding internal financial requirements promptly.
Provide case management services to individuals with disabilities, including service coordination and referrals to social service agencies within the community.
Maintain contact and communication with appropriate vocational services staff to provide effective case management services.
As necessary, develop, write, and present progress reports and discharge summaries documenting performed activities.
Adequate ability for conversation, telephone use, and emergency information systems.
Individuals with disabilities, including "disabled veterans" or veterans with service-connected disabilities, "are encouraged to apply.”
All qualified applicants will receive consideration for employment and will not be discriminated against based on disability, being a veteran, female, minority, or being in another protected group. Phoenix internal and programmatic applicants and individuals with disabilities will receive first consideration."