Help Desk Support/Technical Support - Remote

NuAxis Innovations

Help Desk Support Technician

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

We work hard and support each other along the way. We are currently seeking a Help Desk Support Technician for a Full-Time position.

We are seeking a motivated Help Desk Support Technician to support a distributed IT environment, delivering exceptional customer experience (CX) to end users.

Provide Tier 1 technical support via phone, email, and in-person

Troubleshoot hardware, software, and network issues

Support Windows 10/11 and macOS environments

Manage tickets using tools such as ServiceNow, Remedy, or equivalent

Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)

Assist with device imaging (PXE), deployments, and upgrades

Provide support for VPN, remote desktop, and connectivity issues

Maintain asset inventory and assist with hardware lifecycle management

1–3 years of IT Help Desk / Desktop Support experience

Strong troubleshooting and customer service skills
Experience with ticketing systems and remote support tools

ITIL Foundation

Experience with MDM tools (Intune, MaaS360, JAMF)

If so, join our talent community and click to apply now!!

We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.

Apply

Vacancy posted 4 days ago

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