Head of Facility Management

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facility Manager - JLL

Lead the delivery of exceptional facility management services that keep our client's operations running seamlessly. As Facility Manager, you'll be the driving force behind maintaining high customer satisfaction, ensuring compliance with operational standards, and building strong relationships with clients, landlords, and vendor partners. This role is your opportunity to make a tangible impact by implementing innovative programs that reduce costs, increase productivity, and elevate JLL's reputation as a trusted facility management partner. You'll oversee both hard and soft services while leading a dynamic team to deliver excellence every day.

Maintain and enhance client satisfaction by delivering comprehensive facility management services and implementing programs that exceed expectations

Monitor and manage Service Level Agreements (SLAs) monthly, identifying potential challenges and planning corrective actions to meet or exceed Key Performance Indicators (KPIs)

Conduct weekly and monthly safety and vendor inspections to ensure compliance with local codes, regulations, and JLL operational standards

Manage work orders for in-house staff and vendors, coordinating facility soft services including meeting preparation, conference room reservations, food services, parking, vending, and badging

Oversee space management and coordinate ongoing moves, adds, and change activities to support client operations

Develop and manage capital and expense budgets by interfacing closely with client representatives and preparing monthly/quarterly variance reports

Lead staff development, planning, and performance management while enforcing all company policies and safety training requirements

Minimum 3 years of facility management experience in corporate environments, third-party service providers, or consulting

Strong organizational and management skills with proven ability to oversee multiple facilities of different functions

Proficiency in MS Office, MS SharePoint, and CMMS (Computerized Maintenance Management Systems)

Strong interpersonal and supervisory skills with ability to matrix manage both technical and administrative staff

Experience supervising vendor performance during normal and off-hours, including weekends when necessary

Bachelor's degree in Facilities Management, Business Administration, Engineering, or related field (or equivalent work experience)

Minimum 8 years of facility management experience in corporate, third-party, or consulting environments

Experience in matrix management organizations

Knowledge of real estate, telecommunications, furniture systems, accounting principles, and building systems

Professional certifications such as CFM (Certified Facility Manager), FMA, or similar credentials

Experience with budget development, variance analysis, and financial reporting

Background managing client relationships with landlords and tenant liaisons

Work Shift: 1st Shift (6:00 AM - 2:30 PM)

On-site -Martinsburg, WV If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. Personalized benefits that support personal well-being and growth:

Comprehensive Medical, Dental & Vision Care

• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at View email address on click.appcast.io. Accepting applications on an ongoing basis until candidate identified.