Head of Operations & Business Management

The Operations Supervisor is responsible for supervising collections activities in one or more lines of business within a division to achieve communicated safety and operational goals and creating an environment to encourage team engagement and professional growth and development.

Provides leadership to the operations team and develops team members to assist them in reaching individual goals as well as create a pipeline for advancement within Casella.

Partners with the Operations Manager and Division Manager to implement tactical initiatives to drive functional excellence and goal achievement.

Monitors and coaches the driver’s performance and behaviors, recommends training or retraining as needed to ensure compliance with all company and safety policies.

Investigates all accidents, customer and driver disputes and complaints and ensures all applicable documentation is completed based on policies and procedures.

Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The successful candidate will have a high school diploma or GED, a clean CDL, an OSHA 10 or 30 card and be legally eligible to work in the US. Excellent verbal and written communication skills, an ability to communicate effectively with internal and external customers, and proficiency with Microsoft Office applications are required. Responsible, team-oriented individual who is committed to safety, demonstrates strong verbal and written communication skills, committed to customer service and results-oriented with the ability to see the larger picture while focusing on detailed information.

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.

Our employee rewards program is designed to help you in your career, and in your life outside of Casella. From competitive wages to comprehensive medical plans to employee stock purchase and retirement savings options, learn about all the ways we reward you.

We are committed to creating an environment of inclusion and mutual respect where opportunities are available to all applicants and team members without regard to race, religion, color, national origin, gender, gender identity or expression, sexual orientation, genetic information, military and veteran status, status as individual with a disability, or any other characteristic protected by federal or state laws. We believe that diversity and inclusion among our team members is critical to our success as a company and we seek to recruit, develop, and retain the most talented people.

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Category Operations Management

Type Regular Full-Time