Head of Bank Products

PLS — which stands for People - Location - Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. A pioneer in offering financial products to underserved customers, PLS has built a successful storefront model focused on a superior customer experience. Today, PLS is driving innovation to meet customers’ evolving needs and adapting to changing competitive landscape. Conduct detailed financial review of current products and identify opportunities to improve the customer experience and improve bottom-line performance.
Benchmark PLS’ products against the competition, identifying improvement opportunities across several dimensions, including product features, pricing, and customer experience.
Work closely with the Marketing team to develop a robust customer lifecycle platform and product marketing plan.
Partner closely with the Store Operations and Customer Financial Solutions teams.
Manage vendor relationships, help negotiate contracts, and identify new third-party partners to enhance product portfolio.
Help design and implement a robust cross-sell strategy
Develop and prioritize requirements for new products to meet changing business, market, and customer needs.
Bachelor’s degree in one of the following disciplines preferred: Business Administration, Marketing, Finance, Engineering, or Computer Science
5+ years of experience managing payment products, product development, and/or managing products within financial services
Distinctive problem solving, organizational, and analytical skills with the ability to evolve strategy based on research, data, and industry trends
Strong critical thinking skills with a deep understanding of customer needs and the market landscape
Exceptional customer focus with the ability to utilize customer insights and feedback to drive decisions
Work well with ambiguity and changing/shifting priorities
with little assistance
Must manage several tasks at one time and handle frequent interruptions to meet the needs and requests of customers
Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.
Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at View email address on click.appcast.io decision on granting accommodation will be made on a case-by-case basis.