IT SysAdmin

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Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

AFS is searching for an I nfrastructure Systems Administrator responsible for the administration, integration, modernization, and day-to-day operational support of a self-hosted ServiceNow platform deployed on AWS in a government/defense environment. Works as part of a small, highly technical team supporting both the underlying infrastructure and advanced AI capabilities built on top of it.
Platform Administration & Operations

Administers RHEL 9 servers and Windows servers supporting a self-hosted ServiceNow environment running on AWS
Manages and maintains core AWS infrastructure including EC2 instances, RDS databases, Application Load Balancers (ALBs), security groups, and related services
Works incidents and service requests related to platform health, stability, and performance
Performs minor and major upgrades to the ServiceNow platform and underlying infrastructure with minimal service disruption
AI & Advanced Capabilities Engineering
Deploys, configures, and maintains ServiceNow AI capabilities including Now Assist, AI Search (AIS), Predictive Intelligence, and AI Control Tower
Integrates ServiceNow with AWS Bedrock and large language model (LLM) backends to enable generative AI features in a self-hosted, classified environment
Supports MCP (Model Context Protocol) server configuration and integration with AI tooling
Maintains platform-level configuration and integration across AI capability modules Engineering & Modernization
Develops proof-of-concept (POC) solutions and investigates emerging technologies relevant to the platform and mission
Produces engineering recommendations in response to evolving technical requirements, new customer needs, and technology advancements
Maintains and modernizes infrastructure as platform capabilities and government requirements evolve Integration & Collaboration
Supports other teams across the organization with platform-related needs including CMDB administration, discovery configuration, and ad hoc technical assistance
Collaborates with stakeholders to translate operational and customer requirements into technical solutions
RHEL 9, Windows Server
Cloud Platform: AWS (EC2, RDS, ALB, Security Groups, Bedrock)
ITSM Platform: ServiceNow (self-hosted, Zurich)
Experience with Linux server administration
Experience with Amazon Web Services (AWS)
Experience with ServiceNow
Experience with AWS AI Services
ServiceNow Certified System Administrator (CSA)
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland . Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. We accept applications on an on-going basis and there is no fixed deadline to apply.
As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.
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Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If youare being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.
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