Head of Operations & Business Management

Compensation: $25.00–$35.00 per hour, based on experience
Performance Bonus Eligible
Full-Time Leadership Position

At Chick-fil-A Foxborough, leadership is about more than running shifts.
We are seeking a highly capable Director of Operations who will serve as a key member of our senior leadership team, partnering directly with the Owner/Operator to drive operational excellence, develop future leaders, strengthen culture, and execute the strategic vision of the business.
From Patriots games and concerts to international sporting events and community partnerships, our team serves thousands of guests while creating remarkable experiences and meaningful impact.
The Director of Operations serves as one of the restaurant's primary leaders and is responsible for overseeing daily operations, leadership development, administrative systems, business performance, and organizational growth.
This role combines operational leadership with strategic planning and administrative responsibilities. The ideal candidate is equally comfortable leading a busy shift, coaching future leaders, analyzing business results, and helping execute long-term initiatives.
The Manager of Operations may be called upon to lead the restaurant in the absence of the Owner/Operator and is expected to operate with an ownership mentality.

Conduct performance reviews, coaching conversations, and leadership development meetings.
Help identify and develop future leadership talent throughout the organization.
Oversee Front of House, Back of House, Drive-Thru, Catering, Mobile Ordering, and Dining Room operations.
Ensure Chick-fil-A standards are consistently met in food quality, cleanliness, hospitality, and food safety.
Monitor and improve speed of service and operational performance metrics.
Administrative & Business Leadership
Assist in creating and executing annual business goals.
Analyze sales reports, labor reports, food cost reports, and operational metrics.
Assist with labor planning, scheduling strategy, and staffing forecasts.
Maintain training systems and personnel development records.
Support inventory management, ordering, and product forecasting.
Assist with budgeting and operational planning.
Participate in weekly leadership meetings and strategic planning initiatives.
Help coordinate staffing and operational logistics for major Patriot Place and Gillette Stadium events.
Guest Experience & Community Engagement
Support community engagement initiatives and local partnerships.
Help ensure every guest interaction reflects our commitment to care and hospitality.
This is not a position for someone with only shift lead, key holder, or assistant level managerial experience. Managerial experience leading large teams with a tiered management organization is required.
Strong organizational, communication, and administrative skills.
Experience managing multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office, Google Workspace, and operational reporting systems.
Flexible schedule including nights, weekends, holidays, and major event days.
Experience managing high-volume restaurant operations.

• Experience with recruiting, scheduling, labor management, and financial reporting.
• Bachelor's degree in Business, Hospitality, Management, or related field.
• Experience leading other leaders and managing multiple departments.

Key performance metrics consistently meet or exceed expectations.
Benefits & Growth Opportunities

• $25.00–$35.00 per hour based on experience
• Performance Bonus Opportunities
• Health, Dental, and Vision Insurance offered
• Chick-fil-A Leadership Training Opportunities
• Closed on Sundays

This position offers the opportunity to help lead one of the most dynamic Chick-fil-A restaurants in the country while building leaders, strengthening culture, and creating meaningful impact throughout our team and community.
If you are looking for more than a management job—and are ready to become a key leader within a growing organization—we encourage you to apply.
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