Client Service Rep - Part Time

The Client Transition Specialist supports client transition activities related to IQVIA next-generation data assets. This role serves as an operational resource responsible for coordinating transition deliverables, supporting issue resolution, facilitating communication across stakeholders, and helping ensure a positive client experience throughout the transition process.

Client Transition Support

Support client transition activities related to IQVIA data assets, including national and subnational assets and future patient-level assets. Assist with onboarding, migration, and implementation activities.

Investigate and resolve routine client inquiries and first-line service issues.

Escalate complex items to appropriate support teams and monitor follow-up through closure.

Partner with Go-to-market, Project Management, Commercial, Client Services, Data Operations, and Development Teams.

Coordinate activities needed to support successful client transition execution.

Develop effective working relationships with client contacts and provide information as needed to address questions tied to the transition to the Next Generation data assets..

Process Improvement

Document repeatable steps, status updates, and lessons learned to support future transitions.

Bachelor’s degree or equivalent experience.

• 2–5 years of experience in Client Services, Project Management, Account Management, Data Operations, Commercial Operations, Market Research, or related fields.
• Knowledge of IQVIA National and/or Subnational products and services and/or pharmaceutical reports.
• Experience using Microsoft Excel, PowerPoint, Microsoft Office applications, Smartsheet, and other visualization tools.
• Experience supporting pharmaceutical, biotech, or healthcare clients.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.