Customer Service Call Center (In-person)

Member Service Center Representative 365 Live Call Center

The two days off per week will include either Saturday or Sunday, and the other will be during the work week.

Available shifts:

~If so, we've got the perfect position for you in our Call Center.

Become a part of 365 Live, our 24-hour Call Center. As a Member Service Center Representative at Michigan First Credit Union, you'll be challenged to deliver five-star service while building relationships with our members. Our number one goal is to make our members feel like they can call us for anything, anytime, and they'll be able to hang up the phone feeling confident and satisfied.

Deliver stellar service to credit union members.

Serve as a face (well, voice!) for our brand. You'll need to be able to pinpoint a member's issue and talk them through the solution whether it's a problem with online banking, account information, or just a general inquiry. You may even take some loan applications!

Team members to work one of three shifts we have opportunities around the clock!

Previous retail/customer service experience.

Call Center and/or financial institution experience is a plus.

Strong computer skills. You'll need to be able to type, search, and perform transactions quickly, all while providing a friendly voice and high quality experience for our members. You'll need a high school diploma/GED. An Associate's degree in business or a related field is a plus!

Michigan First Credit Union was founded 100 years ago (1926) by educators and delivers world-class service to more than 160,000+ members at our branches throughout the State of Michigan, and we're still growing! We offer financial solutions for every life stage and seek to positively transform our members' lives through personalized service that meets their unique needs.

Simply put, Michigan First Credit Union's sole mission is to provide the highest quality member experience. Working here, you'll get to participate in a strong culture, centered around service, professionalism, and growth.

Industry leader in community support and charitable giving through the Michigan First Foundation

• Member Services Call Center operates 24/7/365
• Over $1.5 Billion in assets

Awards Michigan First Credit Union has been the proud recipient of:

2025 Best Credit Unions to Work For

2025 Financial Services Top Workplaces

2024 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level

2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions)

Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance

• Tuition reimbursement for both Undergraduate and Graduate degree program
• Access to a complimentary concierge service that assists with nearly any item on your to-do list
• Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms
• Wellness initiatives and events throughout the year to help team members stay healthy
• Loan discounts for certain secured and unsecured loans and mortgages
• Opportunities for pay increases, incentives and profit-sharing, based on performance
• Michigan First Credit Union is an Equal Opportunity Employer.