Head of Operations & Business Management

Build Your Career with Ashley Furniture – Where Innovation Meets Comfort Who We Are
As the largest manufacturer of home furnishings in the world, we’re more than a business…we’re family. It’s the reason we’re always searching for better ways to deliver an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.
Ashley Furniture has a Growth Mindset , and once you join our team, you'll learn from the best in the business.
Please login to your UKG account and apply using the internal job board.
The Operations Supervisor plans, directs, and assigns work activities in a manufacturing or distribution department. This role supports and implements policies and procedures and recommends improvements in operation methods, equipment, people, materials, and working conditions. The Supervisor leads daily operations, manages employee performance, drives continuous improvement in safety, quality, productivity, and cost, and ensures alignment with company standards and core values.
Coordinate with other supervision to ensure all operation activities are coordinated as an integrated whole.

• Continuous Improvement & Performance Management
• Manage and improve functional areas and institute performance measures through use and interpretation of Continuous Improvement tools.
• Improve working conditions and processes (safety, quality, productivity, and cost), including supporting and directing employees to participate in improvement programs.
• Communicate product or material issues with appropriate individuals to prevent production delays and quality issues.
• Maintain departmental equipment to ensure proper and safe operations.
• Maintain a safe work environment by ensuring employees wear PPE (personal protective equipment) and follow safety compliance.
• Assist the functional area Superintendent or Manager to improve systems of production control, standard operating procedures, safety, quality control, and performance management.
• Coordinate and manage the work of employees by directing team members to meet the area’s goals.
• Audit regularly to ensure standard operating procedures are being adhered to and quality standards are maintained.

Manage employee performance and assist employees in making improvements through coaching, mentoring, and administering performance reviews.
Recommend, plan, and/or implement employee training and skill development activities.
Audit, maintain, and ensure employee time-keeping and absentee records are accurate and comply with company policies.
Coaching and training
Resource Management

# Manage resources to optimize equipment, facilities, employees, methods, and materials.

Demonstrate the Company’s Core and Growth Values in the performance of all job functions.

High School Diploma or GED equivalent
Experience with manufacturing or warehouse equipment and department processes
Strong leadership and team management skills
Ability to work in a fast-paced environment and manage multiple priorities
Basic computer skills including Microsoft Office (Excel, Word, Outlook)
This role is located in an active industrial manufacturing and/or distribution center with moderate to high noise levels, temperature variations, and material handling equipment in operation. The position may require extended periods of standing or walking on concrete floors and the use of personal protective equipment (PPE) such as safety glasses and steel-toed boots. Health, Dental, Vision, Employee Assistance Program
Paid Vacation, Holidays, and Your Birthday off
Ashley Wellness Centers (location specific) and Medical Tourism
Life Insurance
Continuous Improvement / Operational Excellence
To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:

~ Corporate Social Responsibility

This job description does not constitute a written or implied contract of employment. Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral, or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.
Please note this position may not be eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future, as applicable to the posting.