Head of retail credit operations

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

In short, the Remarketing Operations Manager is responsible for leading a team of inventory and transportation Coordinators to success. This includes but not limited to: assessing day to day performance, quality of work, reviewing existing processes for improvement, and goal setting. Our managers are responsible for providing feedback and coaching to develop our Coordinators to reach their highest potential in their current role and to help further develop their career with DriveTime.

In long, Remarketing Operations Manager:

Manages the Transportation Coordinators and vendors to ensure vehicles are delivered to auction within company expectations

Monitors and reviews the work of Coordinators to ensure it is effective, and within Company and Legal policy. This includes using tools such as formal account reviews and side-by-side monitoring to create development plans for their staff to address any deficiencies

Administer continuous training and coaching to ensure quality customer service

Identifies and recommends methods to improve management and operations of remarketing operations involving enhanced work processes, increased responsiveness, efficient use of resources and quality service delivery

Collaborate with various internal departments to ensure all business and compliance practices are followed

Interact with department vendors to manage remarketing processes

Oversee various aspects of project management with strategic business partners

The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.

We need someone capable of managing their own time and business, yet is capable of making decisions for the betterment of DriveTime, not just themselves.

Management material. We are looking for someone that can lead, manage and grow within our organization.

High School Diploma or GED required,Bachelor's Degree preferred

2+ years of management experience in a call center or retail environment

Knowledge of Fair Debt Collection Practices Act is a plus

Must be comfortable working on site

Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.

401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.

Growth Opportunities. But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.

Tuition Reimbursement. We’re as passionate about your professional development as you are. This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!

Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.

In-House Gym. Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!

Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! DriveTime Family of Brands is Great Place to Work Certified! Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!

Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.

401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.

Growth Opportunities. But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.

Tuition Reimbursement. We’re as passionate about your professional development as you are. This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!

Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.

In-House Gym. Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!

Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! DriveTime Family of Brands is Great Place to Work Certified! Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!