Head of Facilities (Full-Time)

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

GLIDE’s Director of Facilities oversees campuswide buildings, security infrastructure, fleet, and warehousing, including campus-wide maintenance, major building systems, regulatory compliance, renovations, budget management, vendor management, and warehousing inventory and logistics. This leader handles creating a high-performance team that meets or exceeds Key Performance Indicator (KPI) targets for performance (efficiency and effectiveness), regulatory compliance, and customer satisfaction. The Director must be a changemaker committed to driving continuous process improvement through systemic staff and systems performance measurement using data-driven systems. This position requires excellent administrative skills, commitment to implementing significant workflow and campus wide improvements, excellent project management skills, a solid background in building management, and an unshakeable commitment to science-based workforce development using Key Performance Indicators (KPIs). The Director will grow a culture of high performance through frequent staff training, evaluation, revision of standard operating procedures (SOPs), routinized regulatory and compliance inspections, and adherence to workplans and service level agreements (SLAs). Please apply ONLY if you are an energetic leader excited by the opportunity to spearhead process and campus wide improvements across a broad range of facilities, fleet, warehousing, and real estate projects. The successful candidate will show the knowledge, skills, and experience necessary to drive change, direct daily operations, manage staff to full potential, propose strategies for innovation, advise C-Suite executives, and prepare draft reports for the CEO and Board of Directors.

Oversees the work of one to three units comprising up to 20 staff.

Directing, managing, evaluating, and mentoring facilities staff for best performance, with regular check-ins for course-correction, improving workflows, procedures, systems, and tools to provide excellent management of all GLIDE facilities.

Proposing and executing workplans for baseline and non-baseline facilities maintenance (preventative and reactive), improvements, and renovations; driving KPI-based performance improvements through daily performance monitoring based on direct observation, quality-insurance inspections, and project dashboards in Zendesk & Asana, and regular reporting against the facilities workplan and budget.

Overseeing the facilities budget; forecasting and planning yearly/monthly spending; building reliable project budgets.

overseeing interdepartmental initiatives using best practices in communications, meetings, and project management.

Improving energy and refuse cost and environmental impacts.

Overseeing warehouse operations and improving inventory control.

Directing GLIDE’s Safety & Surroundings Committee to provide clear direction on workplace safety based upon regular inspections, drills, and committee feedback; Transitioning properties from development and construction to operations phase.

Mentoring members of the facilities department; coaching staff to optimize data-based decision making, metrics, and ongoing work measurement; developing future organizational leaders through reinforcement of high performance and ethical standards.

Driving the use of facilities-related IT systems according to best practices, including but not limited to Zendesk for baseline services, Asana for project management, Concur for invoicing, SharePoint for document sharing, and Outlook calendaring tools.

5+ years facilities operations and project management or equivalent combination of education and related experience.

• Vendor, project, and budget management experience needed.
• Strong organizational and administrative skills, knowledge of standard office and bookkeeping procedures.
• Experience interacting with a diverse community; Strong staff, workflow, project, contract, and budget management skills. Must possess excellent administrative abilities. ensures excellent and prompt project documentation and hand-offs from non-baseline to baseline budgeting.
• Exemplary communication and customer service skills, a “can-do” positive attitude.
• Ability to lead a team using technology systems aimed at improving customer service, project oversight, and KPI management.
• Strong proactive sense of initiative, the ability to multi-task and prioritize conflicting deliverables or goals on deadline-critical projects.
• Ability to work collaboratively, effectively, and with integrity within GLIDE’s organizational structure.
• Adaptable to changes, manages competing demands, frequent change, or unexpected events.
• Works well under pressure and manages stress effectively in a demanding and fast paced environment.
• Certificates, License, and Registration
• Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom).

Finger dexterity and the ability to use all standard office equipment.

and the ability to navigate throughout office spaces (via elevator or stairs).

Ability to use standard office equipment, and access, input and retrieve information from a computer. Requires physical ability to sit and keyboard for lengthy periods of time (stationed at computer 75% of work time).

This is a fulltime (40 week/hour), Exempt position.

GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. If you would like more information about how your data is processed, please contact us.