Head of Operations & Business Management

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The Operations Manager II (SM II) manages the operations and personnel for locations with up to 131 - 370 equivalent truck units. May have Operations Supervisors Technicians-In-Charge and/or Customer Service Coordinators as well as Technicians Service Employees and/or a Parts Responsible Person to support the needs of assigned location. The Operations Manager II must be able to accomplish results through direct involvement and limited delegation of work and responsibilities thus ensuring business objectives and labor requirements are met. The Operations Manager II is responsible for ensuring the customers needs are being met while balancing financial operating quality safety and asset targets against the requirements of the business measured through leadership competencies and business metrics. This position is responsible for the management of the location(s) performance against metrics to meet and/or exceed assigned objectives. This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes Standard Operating Procedures and Standard Repair Practices. As with all FMS Shop positions the Operations Manager II is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Senior Operations Manager role.
Operations Management: Responsible for the execution of work analysis vehicle planning and scheduling scheduling and assigning work to technicians productivity tracking and optimization shift and shop meetings and RO review and approval. Directly involved in Labor Planning by evaluating incoming work and allocating resources balancing shift schedules and level loading work load to maximize efficiency and productivity. Responsible for optimizing shift patterns to match supply of qualified tech hours versus the availability of equipment based upon customer operating hours. Oversee the execution of the Automated Planning System (APS).
Labor Management: Provides management training and development of all personnel assigned. Responsible for Performance Management of all assigned personnel. Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team. Makes recommendations for future staffing based on changes to the business environment. Responsible for Recruiting Hiring On-boarding Payroll and Succession Planning.
Customer Management: Directly responsible for customer relationship management to include issue resolutions customer satisfaction and retention as well as ensuring uptime. Responsible for execution of customer communication protocol. Responsible for optimizing vehicle maintenance cycle time and ensuring that the shop meets or exceeds Delivered in Time Promised objectives based upon customer requirements. Collaborate with Sales Team to develop the service requirement section of the Customer Care Plan to ensure effective delivery of service. Conduct customer visits and annual reviews as required by the Customer Care Plan.
Financial Management: Responsible for implementing cost control measures related to maintenance operations budget and location P&L statement to meet short and long term financial goals. Directly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets. Responsible for the optimization of net maintenance cost per unit. Responsible for Customer Retention and Maintenance CSI through optimal execution of the Maintenance Promise. Work with vendor sourcing group to identify potential and preferred vendors for specific facilities and vehicle maintenance services. Responsible for ensuring accuracy of third party invoices and the quality of worked outsourced to vendors. Responsible for Payroll Purchase Order approval and invoice reconciliation and fuel reconciliation all liquid inventories to include fuel DEF and oil. Responsible for the successful execution of the customer bill back process to include identification review and approval of bill back opportunities. Ensure data integrity in the Shop Management Online system.
Asset Management: Directs his/her subordinates in maintaining the appearance and maintenance of assigned locations including sustaining 6S standards throughout the shop. Evaluates needs and makes recommendation for shop tooling and equipment requirements. Responsible for the execution of Asset Management initiatives at the shop level. Management and oversight of vehicle specifications and vehicle in-service/out-service process. Provide input during business unit asset management review. Responsible for successful execution of Parts Inventory management policies and procedures. Collaborate with Rental in scheduling PMs utilization of assets to be ready at all times subs VMI and wash log.
Quality Management: Responsible for successful execution of Quality Inspections of PM & repairs including In Process Reviews of non-PM work. Lead breakdown root cause analysis process implement corrective actions locally and when necessary communicate issues to Technical Assistance Center. Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized. Responsible for all Mandatory Compliance items at the Shop Level as identified on the Quality Review inspection list. Accountable for all Quality Metrics within the Shop. Develop and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs. Accountable for maintenance of all relevant documentation required to meet and/or exceed local state federal as well as customer requirements. Ensure Cleanliness and quality of repair for all maintained vehicles. Demonstrated success at performance managing teams while leading training and developing the workforce including effective delegation and oversight of assigned work
Understanding of labor financial operating quality safety and asset processes and related metrics
Strong sense of personal accountability and a proven track record of achieving desired results
Ability to communicate effectively both verbally and in writing
Proficient in basic computer skills and in a Microsoft Office environment
Ability to work with reporting systems to pull data for analysis and decision making (preferred)
Demonstrated success to a safe work environment quality execution and customer service as evidenced by previous experience and performance track record
Experience using Microsoft word and excel intermediate preferred
Experience with Fleet Management Software preferred
Bachelors degree preferred.
Three (3) years or more experience in an operations environment or demonstrated success in a Ryder role required.
Travel
market data/ranges; internal equity; position may also be eligible to receive an annual bonus commission and/or long-term incentive plan based on the level and/ for the position are below:

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits to include medical prescription dental vision life insurance and disability insurance options as well as paid time off for vacation illness bereavement family and parental leave and a tax-advantaged 401(k) retirement savings plan.

All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a protected veteran among other things or status as a qualified individual with disability.

and/or badging or background requirements of the customer to which you are assigned.

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