Overnight Concierge (TEMP)

The Concierge provides personalized and anticipatory service, catering to guests' individual needs and preferences. This position is responsible for creating unforgettable experiences by offering expert recommendations, arranging reservations, coordinating transportation, and providing local insights to enhance guests' stay.

Deliver exceptional guest service, warmly welcoming guests, and attend to their needs throughout their stay

Act as the main point of contact for guests, providing personalized assistance and addressing inquiries and requests promptly

Be well versed in the resort, hotel features and services including all outlets, hours of operation, always promoting on property activities and events available to guests

Offer informed recommendations for local attractions, dining, entertainment, cultural events, and exclusive experiences

Coordinate restaurant reservations, spa appointments, tours, and other guest requests, ensuring preferred times and seamless arrangements

Arrange transportation services, including airport transfers, private chauffeurs, and car rentals, to meet guests' travel needs

Secure tickets for special events, concerts, shows, and cultural performances based on guest preferences

Maintain an organized and aesthetically pleasing concierge desk, ensuring it is well-stocked with informational materials and local guides

Assist with planning and organizing special occasions, celebrations, and surprises for guests

Establish and maintain positive relationships with external partners, such as tour operators, restaurants, and entertainment venues

Assist with administrative duties, such as preparing reports, maintaining records, and managing concierge requests

Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

Bachelor's degree in hospitality management, tourism, or a related field and/or equivalent combination of education and experience

Minimum of six (6) months of experience in Concierge, Front Desk, or Guest Services for a large-scale, luxury resort preferred

Ability to manage, prioritize, and delegate multiple projects simultaneously in a fast-paced environment

Basic technical literacy, with a strong understanding of hospitality management programs and other hotel technology innovations (automation, smart rooms, etc.)

Demonstrated ability in maintaining consistent, high-quality service levels

Strong customer service orientation with a passion for creating memorable guest experiences

Proficiency in using concierge and reservation systems, as well as Microsoft Office Suite (Word, Excel, Outlook)

In-depth knowledge of local attractions, restaurants, events, and cultural offerings

Must be willing and able to work a flexible schedule to include nights, holidays, and weekends

DIVERSITY COMMITMENT

We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

Language Skills

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

Ability to deal with problems involving several concrete variables in standardized situations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

21.58 per hour - $23.58 per hour

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