Desktop Engineering Support

Entre Computer Services is Rochester's leading provider in technology services including Managed Services, IT Infrastructure Engineering & Architecture, Application Development, Hardware & Software Sales, and IT Outsourcing & Recruiting. Entre has been headquartered in Rochester, NY since 1984, and serves organizations both regionally and nationally. We are seeking an experienced Desktop Support Technician to provide on-site technical support and troubleshooting for end-user hardware, software, and network-related issues. The ideal candidate will be a proactive problem-solver with strong technical expertise and excellent customer service skills, capable of resolving a broad range of IT support tasks independently and efficiently. Acts as a liaison with end-user for computer related issues and escalations. • Acts as a technical resource in assisting customers to assess and resolve hardware and software issues. • Install and configure computers, monitors, and peripherals such as printers, scanners, smartphones and other related hardware. • Upgrade operating systems and software. • Assist with new project requests as needed. • Track and document, within the ticketing system, progress and steps taken to resolve issues. • Performs and assists in hardware and software maintenance services. • Able to work a flexible schedule (hours may vary), work after-hours calls, may include some evenings and weekends as needed. • Maintains a high degree of computer expertise. • Troubleshoots and resolves tickets for issues and requests for new mobile equipment, features, and functionality for customer's in-person, remotely, and by phone support. • Maintains mobile device inventory management. • Provides Level I technical support in assisting IT Support Services team members with setup, configuration, maintenance, and reported problems for mobile devices. • Minimum Qualifications: • Associate's degree in Computer Science or related field preferred. • 2-3 years of Information Technology experience preferred. Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Entre, we know that diversity makes us stronger.