Head of Sales & Business Operations

Sales Operations Manager (Business Systems Analyst)Everfox delivers trusted connectivity to protect the world's most critical environments and safeguard the sensitive data powering decision advantage.Built for mission-critical operations, Everfox protects what matters most by securing how data moves, how users access it, and how threats are neutralized across every domain. We enable mission speed and secure collaboration across networks, domains, and allies, while ensuring the data powering AI and advanced analytics remains trusted and protected.Protect what matters most by enabling organizations to operate security in the most complex and high-risk digital environments.To be the most trusted authority in high-assurance cybersecurity, enabling secure collaboration across every domain.Security should never limit mission success – it should enable it.You'll work on-site with your team several days each week (typically 2–3), with the specific days set by your manager. Because regular in-person collaboration is central to this job, we look for candidates who live within about 50 miles of the office.Everfox will consider reasonable accommodation as required by law.This combined Sales Operations Manager and Business Systems Analyst role is an individual contributor responsible for optimizing and supporting the company's Go-To-Market (GTM) processes. This role is primarily focused on CPQ tool enhancements and troubleshooting and SKU Operations support for the Product Management and Finance teams. Ideally, you have diverse experience with Sales Operations support for complex sales cycles, government procurement processes, and strict compliance requirements. You should also be comfortable providing direction to developers and cross-functional stakeholders on CPQ configuration best practices and industry-specific quoting needs. You will work with fellow Sales Operations Managers and IT Project Managers to ensure data integrity and process optimization across platforms like Salesforce, Oracle, and DocuSign while gathering requirements to drive process improvements and managing cross-functional projects. You will collaborate with Sales, Enablement, Product, Services, Finance, and other stakeholders to define system requirements, enhance workflows, and deliver actionable insights to support strategic priorities. You will work closely with the GTM Systems team to create JIRA tickets, review solution designs, test across sandbox environments, and support post-deployment hyper care.Primary Revenue Operations Focus Areas:CPQSKU OperationsProduct OperationsOrder ManagementQuote and Purchase Order ApprovalsResponsibilities:Serve as a subject matter expert for Salesforce.com and CPQ, and integrations to related tools including Oracle and DocuSign.Work closely with the Pricing Desk, Deal Desk, and Order Management teams to troubleshoot high priority, revenue-impacting quoting and Order processing errors. Perform root cause analysis, prioritize issues for escalation to GTM Systems, and, where possible, resolve independently and document short-term fixes ahead of shepherding system solutions.Maintain SKU addition/update intake process, manage regular Price Book updates, and own the SKU deployment schedule. Provide guidance to stakeholders about Product and SKU Operations best practices.Collaborate with stakeholders to gather business requirements, translate them into technical specifications, and drive improvement projects from concept to execution, including thorough testing of system changes.Oversee the configuration, maintenance, and optimization of Sales tools, acting as the primary point of contact for questions and enhancement ideas.Understand how Salesforce workflows support GTM processes and how to optimize data capture and reporting needs.Develop documentation and support materials that define process and expectations for use of system, tools, or general rules of engagement.Support specialized in-depth data analysis activities using tools like Salesforce, and Excel to support sales performance and strategic goals.Drive automation and AI initiatives to streamline complex deal structures and procurement workflows unique to government and enterprise clients.Support training and change management efforts to ensure user adoption of new systems, tools, or processes.Required Experience:Minimum of 4 years of experience in Sales Operations, Business Operations, or Business Systems, with at least 2 years working directly with Salesforce developers.Advanced proficiency in Salesforce.com, including CPQ, data models, reporting, and dashboards. A Salesforce Administrator certification is a plus but is not required as we have a team of Admins in house.Proficiency in Microsoft Excel and Salesforce reports and dashboards; SOQL or SQL skills are an advantage.Ability to maintain confidentiality and professionalism when handling sensitive business data.Preferred Experience:Bachelor's degree in Business, IT, or a related field (or equivalent experience).Experience with Packaged Offers (Product Bundles) and Hardware and Perpetual Software license sales.Curiosity and ideas (ideally, case studies or pilot programs you have recommended or executed) about how to utilize AI to create efficiencies in your and Sales Reps' day-to-day work and increase revenue generation for the company.Personal Attributes:Detail-oriented with a commitment to delivering high-quality, compliant results.Open-minded and inquisitive, with a passion for process improvement.Able to take leadership of multiple projects concurrently and accommodate frequent interruptions and changing priorities in a fast-paced environment.A reasonable estimate of the base salary range for this role is:$102,700.00-137,900.00 USDThe actual salary offered may vary within the range based on a candidates' unique experience, locale, and business needs. In addition to a base salary and bonus plans, Everfox offers a generous benefits package including flexible PTO, a 401k match, and contribution to healthcare coverages. Our Talent Acquisition team will provide specific information regarding bonus eligibility and benefits offerings.Everfox is an equal employment opportunity employer and complies with all applicable federal, state, and local laws prohibiting discrimination. Everfox does not discriminate against any employee or applicant based on race, color, religion, sex, age, national origin, disability, veteran status, marital status, medical condition, or any other category protected by applicable law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. Everfox is a Federal Contractor. Certain positions with Everfox require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.