Guest Relation Officers of Hotel

Loews Hollywood Hotel offers you movie-star magic and modern upscale amenities. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.What We Offer:Competitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet BereavementTraining & Development opportunities, career growthTuition ReimbursementPet InsuranceTeam Member Hotel Rates, other discounts, perks and moreWhat We're Looking For:We are seeking An experienced and dynamic Assistant Front Office Manager to lead and supervise the operational activities of our guest services team at Loews Hotels. This pivotal role is responsible for ensuring our team delivers exceptional service and quality, consistently exceeding guest expectations at the front desk and in concierge services.Communicates with authenticity, reflecting our culture of support, inclusion, and service in all written and verbal exchanges.A highly organized individual with strong multitasking abilities, able to prioritize effectively and manage time efficiently in a fast-paced environment.Veterans and military spouses encouraged to applyWhat You'll Do:Manage daily operations of the Front Office Team.Lead and supervise the guest services team to ensure high performance, morale, and compliance with service standards.Manage payroll services for the Team Members assigned including scheduling, time-card edits, approval of time-off and reporting on one-time payments.Monitor, communicate, and respond to guest feedback to enhance service quality and develop strategies for increasing guest loyalty and satisfaction.Oversee room allocations based on guest preferences and coordinate with housekeeping.Implement training programs while mentoring staff to foster professional growth.Serve as the primary contact for internal and external inquiries.Conduct audits and maintain accurate financial records, ensuring timely payment processing and analyzing financial performance.Prepare performance reports for management on operational effectiveness and guest feedback.Bachelor's Degree or relevant work experience required.Minimum of two years guest service experience in hotel hospitality preferred.Minimum one-year guest service leadership role preferred.Experience with previous Property Management System, preferred Opera System.Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.Ability to work weekends, evenings, holidays as necessary/required.Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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