Warehouse Responsible and Delivery

Jitsu is an expedited urban last-mile delivery service, providing customers with a superior same and next day delivery experience. Jitsu leverages purpose-built modern technology and a gig driver fleet to drive transformative outcomes that catalyze customers’ brand growth. Logistics teams can now provide a differentiated delivery experience at a competitive cost, overcoming the limitations of legacy delivery providers. S. metro urban areas across the U.S, enabling high-volume shippers to consistently cater to the rising needs and expectations of their customers.

As the site leader, the Operations Manager is accountable for the full performance of the warehouse facility. You will own sort and driver launch operations end-to-end, lead a team of rotating temporary hourly associates depending on volume, and drive continuous improvement across safety, quality, and cost. Site Leadership & Operations

Own daily warehouse operations including outbound and sortation, ensuring packages are dispatched accurately and on schedule.

Maintain a strong floor presence and lead by example: this is a hands‑on leadership role.

Drive Safety, Quality, and Cost metrics and lead continuous improvement initiatives across all operational areas.

Manage supply inventory and submit bi‑weekly orders to prevent stock‑outs and control costs.

Hire, train, mentor, and develop a team of rotating temporary hourly associates depending on volume

Build bench strength by growing the number of qualified warehouse personnel in your market ahead of volume increases.

Partner with your direct Manager on platform associate workforce planning and team engagement.

Use data to identify operational trends and execute process improvements that improve efficiency and scalability.

Collaborate cross‑functionally with Client Operations, People, and Central Ops to resolve issues and exceed client expectations.

Partner with the Client Operations team to deliver on last‑mile commitments and strengthen client relationships.

Academic or equivalent experience; 4 years in last‑mile delivery, 3PL warehousing, logistics, or last‑mile transportation.

3 years of experience managing teams of direct and indirect reports in an operations environment.

Strong analytical skills and comfort with data; experience with Google Sheets to track KPIs and drive decision and an interest in utilizing AI to optimize workflows.

A track record of building and developing high‑performing hourly teams.

OSHA Forklift Operator certification is a strong plus.

Hours : This position requires weekend, night, and holiday hours according to the needs of the company. There is not a set shift as this is a 24/7 operation, with the Daily Sort taking place overnight. As part of the site leadership team, this role requires on‑call availability and flexibility to provide on‑site coverage across shifts often.

Stand, walk, sit at a desk, work on a computer, climb, kneel, crouch, or crawl.

-Travel : This position can require up to 25% travel both local and nationally as coverage support for other sites.

In addition, this position may include additional compensation in the form of bonuses, equity, or commissions.

Jitsu uses technology, including artificial intelligence tools, to support our recruiting process, such as reviewing application responses.