Head of Customer Service and Experience
Land Rover Orlando
Are you ready to take the next major step in your automotive career? Land Rover Asheville, a proud member of the Fields Auto Group, is seeking an experienced, visionary Service Manager to elevate our luxury service department to the next level. If you are a dynamic leader with a passion for premium customer care and operational excellence, we want to hear from you.
At Fields Auto Group, we believe that our employees are our greatest asset. As a family-owned and operated luxury dealer group, we treat every team member with deep respect and authentic appreciation for their contributions. We are fully committed to providing ongoing, world-class training and consistently rewarding outstanding effort.
Comprehensive Health: Medical, Dental, and Vision insurance plans.
Short-term and long-term disability, plus company-paid Basic Life Insurance.
Retirement Planning: Robust 401(k) retirement plan.
Generous Personal Time Off (PTO) and growth opportunities.
Fully paid manufacturing and leadership training.
A supportive health and wellness environment, family-owned values, and complimentary Saturday lunches.
Recruit, hire, supervise, and mentor all service department personnel while actively monitoring performance.
Strategic Planning: Establish clear departmental goals, manage the annual operating budget, and execute smart marketing plans to drive new business.
Guest Experience: Maintain an industry-leading Customer Service Index (CSI) score by addressing customer feedback swiftly and effectively.
Service Excellence: Help advisors consult with customers, mapping their needs to precise service options and keeping them clearly updated throughout the repair process.
Cultivate a seamless customer follow-up system that inspires repeat business, word-of-mouth referrals, and lifelong loyalty.
Product Knowledge: Stay ahead of evolving luxury automotive technology, new features, and accessories by attending mandatory brand training.
Experience: Minimum of 3 to 5 years of proven success in Automotive Service Management or Dealership leadership.
Brand Expertise: Customer-centric: A deep-rooted commitment to delivering a luxury-tier customer experience.
Education: High school diploma or equivalent required.
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