Head of Business Operations - Remote

Overview

In the Products business unit at TÜV Rheinland, we are looking for talents who want to stand with us at the forefront of safety, quality, and innovation. Our goal is to make products safe and compliant with standards in international markets – from consumer goods to highly complex medical devices. We support companies in complying with national and international standards. Our focus is on the challenges of digitalization, sustainability, and global trade requirements. Whether smart technologies, sustainable materials, or the safety of connected products – we actively shape the future of product safety.

Core Areas

Softlines : Testing, inspection, and certification services for textiles, clothing, footwear, leather goods, and other consumer products.

Hardlines : Safety and quality testing for household goods, toys, furniture, sports equipment, tools, and DIY products.

Electrical : Testing and certification of electrical and electronic products, from household appliances to industrial control systems.

Solar & Commercial : Quality assurance and certification of photovoltaic modules, inverters, and commercial technical installations.

Medical : Comprehensive testing and certification for medical devices, from diagnostic equipment to implants.

Responsibilities

Provide input to Long Range Planning and execute global strategy with locally relevant initiatives.

Maintain in-depth understanding of regional industry related dynamics.

Manage financial forecasting and staff utilization.

Ensure teams collaborate and have the right processes and tools in place to best serve our customers.

Oversee daily operations within region to accomplish operating goals, including budgeting, capacity planning, financial objectives, sales, operations and employee engagement.

Identify and provide input on new initiatives and investment plans.

Own productivity improvement plans.

Champion an engaged, inclusive, and attractive work environment for TÜV employees with a winning culture.

Ensure the right talent is in place to support the needs of the business.

Interact with key customers and other stakeholders across the region.

Attend industry events and network with customers and key stakeholders.

Engage in quarterly business reviews with big and complex customers.

Support recruiting high-performing electrical inspectors and field certification specialists.

Build bench strength aligned to growth projections.

Adapt new technologies (such as automation, AI, etc) to support the customer service and productivity improvements.

Develop succession planning.

Education

University Degree in Communication or equivalent work experience.

Work Experience

Bachelor’s Degree or equivalent education and/or experience.

10+ years of related experience in laboratory testing and/or inspection services.

Understanding of ISO / IEC 17020, NFPA 790, NFPA 791 and related Canadian equivalents.

Knowledge of customer and industry standards.

Strong verbal and written communication skills.

Strong technical problem solving and process improvement skills.

Ability to work in stressful situations.

Good time management and organizational skills.

Complete knowledge of engineering principles techniques.

Excellent leadership skills.

Benefits

Positive working atmosphere and a company with a rich heritage.

Employee discounts: Exclusive employee offers at attractive conditions.

Bonus programmes: We reward performance by recognizing success.

Remote working: We offer remote work and welcome you to join our team regardless of location.

Flexible working hours: Support for private and professional life balance.

Experienced and international teams: Work with diverse colleagues across the TÜV Rheinland network.

Insurance packages and health care: Information available in a personal meeting.

Employee training and development: Ongoing growth and learning opportunities.

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