Head of Operations & Business Management

The Operations Manager works as a team leader to manage the supervisors, dock, street, and yard employees of a service center efficiently and effectively; maximize profitability and business growth; and provide superior customer service. This position works with Service Center Manager to meet all Service Center operations and sales goals.

The Operations Manager works as a team leader to manage the supervisors, dock, street, and yard employees of a service center efficiently and effectively; maximize profitability and business growth; and provide superior customer service. This position works with Service Center Manager to meet all Service Center operations and sales goals.

Work with Service Center Manager to monitor terminal operations, and develop and grow profitable business.

Ensure security, maintenance, and upkeep of terminal facility.

Purchase office and dock supplies for the terminal.

Hire, schedule, develop/discipline, motivate, counsel, and coach operations supervisors and touch labor staff Maintain relationships with outside vendors.

Work with Regional Maintenance Superintendent to facilitate equipment maintenance and repairs.

Communicate with touch labor, supervisory, and sales personnel to address issues and relay feedback, and provide operations information to Service Center Manager.

Apply contractual labor rules to applicable employees, and maintain labor relations with input and support of Industrial Relations.

Enforce operations specific company policies and procedures, and continuously apply the quality process.

Address issues involving customer relations and/or other ABF Service Centers.

Other duties and projects, as assigned.

Bachelor's Degree, preferred

3 years Experience in supervising Inbound, Outbound, and City operations. Computer Skills:

Proficient in Microsoft Office Suite.

Managing Multiple Priorities

Process Management

Service Center Operation and Maintenance

Generally, 8:00 am - 5:00 pm Monday through Friday with occasional irregular hours depending on workload.

Travel Requirements:

ABF Freight®, an ArcBest® company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries.