Head of Operations & Business Management
$150k - $200kStorm2
VP at Storm 2 / Connecting FinTech Talent Title: Director Operations
Our company is transforming the way people access financial solutions by leveraging cutting-edge technology, streamlined processes, and data-driven insights. We are redefining lending by making it more accessible, efficient, and customer-centric.
Powered by advanced analytics and a team of industry experts, we are building proprietary tools and services to enhance the lending experience from start to finish. From loan origination and underwriting to risk management and customer support, we provide seamless solutions for both borrowers and financial institutions.
If you are eager to shape the future of financial services, we want you on our team.
As we continue to scale, we’re looking for a Director of Operations to lead our internal operations across key business functions, including Compliance, Risk Management, Loan Servicing, Customer Support, and Finance. This is a strategic role where you'll be responsible for building and optimizing the operational infrastructure that ensures efficiency, regulatory compliance, and exceptional customer experience. This role is based at our headquarters or one of our key hubs in New York City, Austin, or San Francisco. If you are not currently in one of these locations, a willingness to relocate may be required.
Oversee and optimize lending operations, ensuring smooth workflows across Compliance, Risk, Loan Servicing, Customer Support, and Finance.
Develop and implement scalable processes that enhance efficiency, improve risk management, and maintain regulatory compliance.
Set clear goals for each functional team, track KPIs, and ensure teams have the right data and insights to maximize impact.
Foster a culture of operational excellence, accountability, and continuous improvement.
Proven experience in operations leadership, ideally within a high-growth lending or financial services company.
Strong understanding of compliance, risk management, and regulatory requirements in lending.
Excellent leadership and people management skills—you know how to inspire, develop, and retain top talent.
Employment type Full-time
Industries Financial Services and Software Development
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$85k
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