Head of Operations & Business Management

At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place.

Position Overview

The Director of Operations oversees management of all operational units throughout the company to provide fiscal intermediary services to those receiving services through self‑direction.

Responsibilities

Maintains Operational Standards

Formulates, implements, and communicates operational policies and procedures

Plans, executes, and implements strategic objectives identified in support of the Company’s overall Strategic Plan

Coordinates activities across operational unit lines; evaluates plans and changes to plans; makes recommendations to senior management

Develops leadership and management skills within subordinates

Approves performance appraisals and wage increases

Develops metrics to measure operations performance

Participates in the development of new services for recently acquired contracts

Participates in continuous improvement projects and leads efforts in customer service, payroll and processing continuous improvement

Monitors workloads of the group and re‑assigns agencies and programs appropriately

Collaborates with directors and executives from other functional areas to optimize delivery of services

Takes corrective action as necessary on a timely basis and in accordance with company policy; consults with human resources and compliance departments as appropriate

Identifies opportunities to improve our processes

Builds and maintains relationships with Agencies

Promote adherence to and upholds the company’s mission and values

Other duties as assigned

Education

Bachelor’s Degree in business, human services or related field or equivalent work experience.

Experience and Qualifications

At least 5 years of experience relevant to the work performed

Knowledge base in supervision, business management and leadership

Excellent written and oral communication skills

Extensive experience in working on complex projects with critical thinking and problem solving

Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing

Demonstrate the ability to balance work pressure with time management skills

Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities

Experience in working, initiating and maintaining highly effective team

Competent in the use of Microsoft Office programs and the Internet

Work Environment

Work is performed from a typical office setting.

Benefits

Flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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