Key Holder/Customer Service

Key Holder

A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. Customer Experience

Collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valued

Takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals

Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones

Acts as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer's experience

Supports the training of the associate team, including new hire onboarding

Visual + Business Operations

Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues

Collaborates with key partners to effectively facilitate shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns

stays current on monthly visual messaging and concept updates within the store

Provides insights related to the customer and employee experience and communicates feedback to Store Manager

Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities

Anthro brand fan

Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more!