Front Desk Receptionist (Hourly, Full-Time)

Full timeposted on: Posted 30+ Days Agojob requisition id: JR101560Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. Sea Mar is a mandatory COVID-19 and flu vaccine organizationAs a mission-driven organization, the core values of, and the services offered at Sea Mar are based on the belief that everyone deserves to be respectfully treated in a way that preserves dignity and enhances self-worth. Sea Mar employees serve as an extension of this mission and demonstrate their commitment to an excellent client experience by: Understanding and empathizing with client needs Surpassing client expectations Demonstrating a high level of integrity Exhibiting compassion and commitment Advocating for social justice Taking pride in individual work as well as that of the team Continually learning to stay current with industry standards, best practices and technology As a Sea Mar employee, the individual in this position commits to adherence to these values to their utmost ability and endeavors to strengthen and embody this mission daily. Responsible for all daily front desk activities to ensure completion. • Answers the telephone and assists callers. • Schedules and confirms patient appointments according to the Front Desk Manual.• Maintains an average daily registration schedule of 21 patients per provider (MD) and 18 patients per provider (ARNP/PA) or 70 phone calls, depending on role.. • Assists the medical/dental records department in; Scanning documents, queuing/indexing, sorting, filing, pulling charts as needed. • Maintains a 100% Collection rate by collecting patient’s account payments and balances. • Assists patients in filling out patient registration forms. • Informs patients about other Health Centers and community services. • Accurately enters patient demographic information into the practice management system. • Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served. • Works as a team with the back office to ensure Clinical Quality Measure gaps are addressed. • The front desk will work as a team and complete the tasks that they are responsible for but will always be prepared to assist others as needed. Productivity and Quality • Acknowledge each patient’s arrival inside the clinic with a smile. Offer your assistance. If you are on the phone during their arrival, please let the patient know that you will be with them in a moment. • When you are addressing patients calling on the phone, each patient should receive a sincere and pleasant greeting. • Every call should be answered with, “Good morning (afternoon), Sea Mar Community Health Centers, this is \_\_\_\_\_\_\_, how may I direct your call?” • Personnel and Performance Metrics • Adhere to schedule and be prepared to provide services by 8am each day. • Complete quality care gaps for 100% of patients treated. • Be able to troubleshoot office equipment. • Be able to answer a multi-line telephone system in a professional manner. • A typing speed of 35 wpm is required. • Bilingual English/Spanish preferred. • Vast knowledge of medical records system is desirable. Education, Certificates, Licenses, Registrations, and Medical Screening • High School Diploma or General Education Degree (GED) required. • Previous experience in a medical and/or dental setting preferred. • Only exception is for employees with a medical or religious exemption approved by Administration. Employees with an approved medical or religious exemption must wear a mask at all time during the flu season. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Adequate lighting and equipment are available to the employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hourly - Hourly Plan, 21.30 USD Hourly**What We Offer:**Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it’s a fulfilling career with opportunity for advancement. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of:* Medical* Dental* Vision* Prescription coverage* Life Insurance* Long Term Disability* EAP (Employee Assistance Program)* Paid-time-off starting at 24 days per year + 10 paid Holidays.* We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment.Please visit our website to learn more about us at You may also apply thru our Career page at this link.

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