Head of Recruiting & HR

Senior Director of Human Resources - Fulfillment Operations

Travel: Our client is seeking an experienced HR leader to build and scale the HR function across a growing, multi-state fulfillment network.

This highly visible role will partner with Operations leadership to transition a contingent workforce to a full-time employee model while strengthening compliance, employee relations, talent acquisition, and workforce planning.

Develop and execute a comprehensive HR strategy for fulfillment operations that aligns with organizational objectives, growth plans, and operational priorities.

Lead the strategic transition from a temporary or contingent workforce to a full-time employee model across multiple fulfillment centers.

Develop the policies, procedures, staffing plans, onboarding programs, compensation practices, and employee-integration processes required to support the workforce transition.

Build, mentor, and manage a high-performing HR team supporting geographically dispersed fulfillment centers.

Establish scalable HR operating procedures, service-delivery standards, reporting practices, and accountability measures.

Serve as a strategic advisor to senior Operations leaders on workforce planning, organizational design, talent management, retention, productivity, and employee engagement.

Ensure compliance with federal, state, and local employment laws across a complex, multi-state operating environment.

Develop workforce plans that support seasonal demands, facility growth, hiring forecasts, turnover reduction, and labor-cost objectives.

Lead high-volume talent-acquisition strategies for hourly, non-exempt, professional, and leadership positions.

Design and implement performance-management, succession-planning, leadership-development, and employee-retention programs.

Establish meaningful HR metrics and reporting related to headcount, turnover, absenteeism, time to fill, employee relations, labor costs, and compliance.

Champion a high-performance culture centered on accountability, operational excellence, employee engagement, inclusion, and continuous improvement.

Maintain a strong on-site presence throughout the fulfillment network and travel approximately 50% to support facilities, leaders, and employees.

12+ years of progressive HR experience, including 5+ years in HR leadership

HR leadership experience within multi-site fulfillment, logistics, distribution, manufacturing, or warehouse operations

Proven experience supporting large hourly and non-exempt workforces across multiple locations

Experience in a heavily regulated logistics, transportation, fulfillment, manufacturing, or supply-chain organization.

Demonstrated success building or scaling HR capabilities in a growing organization

Experience transitioning contingent or temporary employees to full-time roles

Strong knowledge of employment law, employee relations, investigations, claims management, and multi-state compliance

Experience supporting operations in NJ, WI, TX, GA, and CA

Expertise in high-volume hiring, workforce planning, retention, and HR metrics

Ability to travel approximately 50%

A bachelor's degree and SPHR or SHRM-SCP certification

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