Head of Operations & Business Management

Falck is a global emergency medical services provider originating from Denmark that services 3 states in the US including: Falck has been operating in the US since 2010 and is one of the largest private providers of emergency medical services in the country today. Our BLS and ALS services impact not only the lives of our patients, but their families and communities.

APPLICATION DEADLINE: The primary job responsibilities of the Operations Manager are to manage, direct and coordinate the area ambulance operations by motivating and developing the staff and overseeing local operations to ensure the proper delivery of emergency services in conjunction with corporate goals and objectives.

Full-Time Benefits (Medical, Dental, Vision, Life)

Training and Career Development

The Operations Manager may be assigned one or more duties. Assist in developing a strategic plan to advance the operation’s objectives and to promote revenue, profitability, and growth.

Oversee company operations to insure production efficiency, quality, service, and cost-effective management of resources.

Assist in planning, developing, and implementing strategies for generating resources and/or revenues for the company.

Identify business client opportunities and direct implementation activities.

Approve company operational procedures, policies, and standards.

Review activity report and financial statements to determine progress and status in attaining objectives and revise objectives and plans in accordance to current condition.

Responsible for making key contacts with law enforcement, hospital, Emergency Medical Service agencies and public information officers or their equivalent to establish a quality communication link Falck and listed agencies.

Support field personnel and Supervisors and provides assistance in creating an environment in which they can better accomplish their objectives.

Manages subordinates who supervise all aspects of the company. Is responsible for the overall direction, coordination, and evaluation of these units.

Carries out managerial responsibilities in accordance with the organization’s policies and applicable laws.

Responsibilities include complex planning assigning and directing work, appraising performance; regarding and disciplining employees, addressing complaints and resolving problems.

Initiate and negotiate contracts with Medical Community and Client agencies.

Review all “private” business activities on a daily basis.

Establish good rapport with customers, community and agencies.

The Operations Manager may be assigned one or more additional duties. Inventory and request needed supplies to perform department tasks.

Remain informed of relevant economic conditions and situations and recommend to the Managing Director any adjustments.

Perform other job related duties as assigned by Managing Director.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

at the time of application and be in good standing

Experience in strategic planning and execution

Knowledge of contracting, negotiating and change management. Skill in examining and re‑engineering operations and procedures.

Experience in formulating policy and developing and implementing new strategies and procedures.

Ability to develop financial plans and manage resources.

Ability to analyze and interpret financial data.

Must have willingness to work a flexible schedule and travel.

Excellent analytical skills and quality orientation‑strives for continuous improvement in all activities to consistently achieve excellent results and meet or exceed department expectations.

Must have computer competency including proficiency with Microsoft Suite, and understanding of database programs.

Must have the ability to consistently deliver outstanding customer service to all internal and external customers.

Strong interpersonal and communication skills with an ability to work effectively with a diverse range of individuals, teams, managers, supervisors, and external customers. Flexible and adaptable, willing and able to adjust to rapidly changing priorities.

Satisfactory driving record in accordance with the Company’s Driving Policy.

Generates new ideas and approaches to solve problems and creates business opportunities while maximizing existing resources.

High school diploma or general education degree (GED)

BA/BS in Business or related field, preferred or will obtain.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.

Small to medium office or shared work space

Work varied shifts to include days, nights, weekends and holidays

Travel approximately 20% of the time

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Ability to use a computer for long periods of time

Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status or any other characteristic protected by state or federal law.

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