Receptionist/Communications Coordinator

Are you a customer service expert with a love for animals and an eye for detail? Tailchasers Pet Care is seeking a skilled Reception Coordinator to lead our front desk operations. About the Role: As the Reception Coordinator, you'll be one of the primary points of contact for our clients and play an important role in ensuring clear, accurate, and reliable communication regarding each pet's care. You'll work hands-on in reception at both of our facilities (Arlington Heights & Lake Barrington), collaborate closely with the Kennel Manager to support smooth day-to-day operations, and report directly to the Executive Management Team. In addition to reception responsibilities, you'll assist with training new team members, provide coverage when needed, and support management with various projects as assigned.
Comprehensive Benefits: Medical, Dental, and Vision
Hands-On Training
Customer Relations : Handle customer inquiries and grievances with empathy and professionalism, ensuring client satisfaction.
Data Integrity : Front Desk Management : Oversee the reception area, schedule appointments, and process payments efficiently.
Train and mentor reception staff, fostering a positive and professional environment.
Facility Coordination : Work closely with the Kennel Manager to align front desk and care operations.
Experience : At least 6 months in a customer service or reception leadership role, preferably in the pet care industry.
Problem-Solving Skills : Ability to manage customer grievances with tact and effective solutions.
Tech-Savvy : Proficient with scheduling software, payment systems, and basic computer functions.
We're more than just a pet care facilitywe're a community of passionate animal lovers. As the Reception Coordinator, you'll play a vital role in ensuring every pet and owner feels welcome, cared for, and valued.