Customer Service Officers

Service Advisor Location: Schedule: On-site | Monday-Friday, 8:00 AM-5:00 PM, with rotating Saturday coverage

Keep Customers Moving. About National Fleet Management National Fleet Management is one of the fastest-growing heavy-duty truck service companies in the Southeast. With multiple full-service repair facilities, a growing fleet of mobile service trucks, and continued expansion into new markets, we're committed to keeping our customers on the road while creating rewarding careers for our employees.

We're looking for a highly organized, customer-focused Service Advisor to join our Greensboro team.

This isn't a traditional administrative position. It's a fast-paced, operations-focused role that sits at the center of the shop and serves as the connection between customers, technicians, parts, and leadership.

If you're someone who can balance multiple priorities while maintaining exceptional customer service, we'd love to meet you.

What You'll Do As a Service Advisor, you'll be responsible for managing the flow of work through the shop while ensuring customers receive timely communication and technicians have the information and resources they need to be successful.

Service Coordination & Workflow Management

Coordinate incoming service requests and schedule repair work

Create, update, and maintain service orders

Conduct and document 25-point inspections on all incoming vehicles

Customer Communication

Serve as the primary point of contact for customers

Provide customers with updates regarding repair status, estimates, and scheduling

Address questions, concerns, and service-related issues promptly

Deliver an exceptional customer experience through proactive communication

Manage the daily game plan and technician schedules to maximize productivity

Prioritize and assign work based on workload and service needs

Adjust schedules and resources to accommodate urgent repairs

Communicate with technicians to ensure they have the information, parts, and documentation necessary to complete repairs efficiently

Document quotes within the service management system to expedite approvals

Support technicians throughout the quoting process

Identify opportunities to improve efficiency, productivity, and overall shop performance

Parts & Administrative Support

Partner with the Parts Coordinator to ensure parts are ordered and available when needed

Maintain organized service records and documentation

Support inventory, documentation, and administrative processes that keep the shop operating efficiently

Previous experience as a Service Advisor, Dispatcher, Customer Service Representative, or in a similar role preferred

Strong customer service and communication skills

Strong typing and data-entry skills

Comfort using service management software, Microsoft Office, AI tools, and other technology platforms

Availability to participate in a rotating Saturday schedule

Why You'll Love Working Here National Fleet Management offers a competitive benefits package designed to support the health, financial well-being, and professional growth of our team members.

• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• 401(k) profit-sharing retirement plan with employer match
• Paid time off and paid holidays
• Company-paid life insurance
• Disability insurance
• Employee Assistance Program (EAP)
• Boot and safety glasses reimbursement
• Ongoing training and development opportunities
• This position is similar to an automotive dealership Service Advisor role but focuses exclusively on supporting diesel technicians in our Greensboro repair facility.

If you're ready to join a growing company where your work directly impacts the success of the operation, apply today.

Equal Opportunity Employer National Fleet Management is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status.

Drug-Free Workplace National Fleet Management maintains a drug-free workplace. Employment may be contingent upon compliance with applicable drug and alcohol policies, including pre-employment and post-incident testing, where permitted by law.