Managing Head of Retail Sales

About Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Across all brand touchpoints-from Bloomingdales.com to our newest small store concept, Bloomie's-everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Job Overview The Manager, Luxury Selling & VIC Activations drives the planning and execution of luxury client activations, ensuring exceptional experiences and seamless execution. This role oversees the Bloomingdale's VIC Activations Planning Calendar, collaborates with cross-functional teams across Customer Strategy/Experience, Stores, Integrated Marketing, Merchants and Vendor Partners, and provides on-site support to elevate client engagement. The Manager optimizes luxury selling through access to assortments and supporting luxury selling expertise. The ideal candidate has a passion for luxury retail, strong relationship-building skills, and experience managing multiple projects in a fast-paced environment.

The Manager of Luxury Selling & VIC Activations will report to the Director of Top Client Development and is part of the larger Customer Experience & Strategy team within the Customer & Revenue Growth organization. The CRG pyramid is responsible for developing the holistic experience strategy across the Bloomingdale's customer journey through innovative solutions that elevate the overall Bloomingdale's shopping experience and strengthen customer relationships.

Essential Functions Manages VIC Activations Planning Calendar, Playbook and Reporting to ensure clarity of strategy, execution and results

Leads cross-functional team on seasonal planning process and ongoing touchpoints in support of VIC Activations

Partners with stakeholders across Customer Experience/Strategy, Stores, Integrated Marketing, Merchants and Vendors to plan and execute activations that meet/exceed client expectations

Provides on-site support of activations in the field, engaging sellers, hosting clients, and ensuring an elevated experience through seamless execution

Collaborates with Customer Strategy and Data Analytics to optimize reporting, owning ultimate reporting development, content and cadence

Supports creation of internally and externally facing materials that support the advancement of the VIC Activations model

Manages programs to optimize access to network luxury assortments

Manages internal concierge network to unlock quick and consistent access to luxury assortments

Partners with Product & Styling Expertise function to develop content and programming that supports the development of luxury selling expertise

Works with Selling Strategy to maximize Little Brown Book selling tool within the luxury category

Qualifications We encourage candidates with either a Bachelor's degree or equivalent work experience in a related field to apply

XXXX+ years of relevant work experience in luxury retail, client development, omnichannel experience with a passion for customers and developing luxury experiences

Outstanding relationship orientation with the ability to build meaningful relationships with Clients, Sellers, Vendor Partners and Key Business Stakeholders

high level of creativity, independence, interpersonal skills, and ability to project confidence

Ability to juggle multiple projects - can identify primary and secondary objectives, prioritize tasks, and communicate timeline to team members

Ability to travel, spend time in stores with store colleagues and clients and work a flexible schedule based on department and Company needs

Excellent computer skills, including Microsoft Office Suite (Excel, Word, PowerPoint)

This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.