Head of Operations & Business Management

Operations Manager
The Operations Manager is responsible for managing all aspects of a supply chain operation. The Operations Manager provides overall direction and oversight in the areas of performance, safety, P&L management, customer relations, continuous improvement, and associate development across multiple sites.
Location: Elizabethtown, PA
Work Schedule: Monday-Friday, Day Shift
Travel Specifics: 25%
Competitive Compensation: Attractive annual salary of $100,000-$115,000 plus a performance-based bonus
Key Responsibilities:

Direct the operations of distribution, packaging, and transportation to achieve company objectives and meet customer expectations.
Evaluate overall operations and develop short and long-term goals to meet organizational objectives.
Oversee all warehousing, distribution, packaging and transportation operations to ensure company and customer requirements are met.
Focus on continuous improvement and make decisions about enhancing value, service and effectiveness, and profitability.
Direct and oversee programs to ensure safety of all associates, equipment and property.
Ensure compliance with all company, customer, and government regulatory requirements.
Directly manage budget and P&L for operations.
Develop work plans ensuring appropriate staffing levels, managing labor costs, overtime and retention.
Maximizes quality and productivity by understanding and mastering all job standards for each function and evaluating performance variances in order to identify root cause, corrective action and training needs.
Participate in the collection of performance measurements per customer, vendor and/or site requirements.
Prepares and submits weekly and monthly reports.
Deliver a consistent, high-performance experience to our associates and customer.
Minimum Requirements:

• 5+ years management experience and comprehensive knowledge in a high volume fast paced 3PL, distribution, warehouse, and transportation environment.
• High volume e-commerce experience
• Strong background in both inbound or outbound
• Critical thinking, problem solving and reasoning skills.
• Ability to work effectively with diverse personalities and communication styles.
• Proficient with Microsoft Office, databases, WMS, and other metrics measurement tools.
• Strong presentation, writing and speaking proficiency.
• Experience applying Lean, Six Sigma, or Kaizen principles preferred.
• Strong organizational skills.
• Experience with ADP platforms, including WorkForce Now, WorkForce Manager, ADPRM helpful.
• Ability to work a flexible schedule to meet the operation's needs.

• Bachelor's degree in supply chain or Logistics or business-related field preferred.
• 3PL experience.