Head of Client Support Services

Career Opportunities with Pacific Islands Construction
Careers At Pacific Islands Construction
Commercial Roofing - Senior Service Manager Job Type: Full-Time
Bonus Opportunity: Performance Based Incentive Eligible Are you an experienced leader in commercial roofing service and repair who knows how to drive performance, support customers, and lead teams in a fast-paced environment? We are looking for a Senior Service Manager to lead our service department and help grow our repair and maintenance operations.
This is a key leadership role for someone who can oversee day-to-day service activity, support field teams, strengthen customer relationships, and ensure work is completed safely, efficiently, and profitably.
What You’ll Do As our Senior Service Manager, you will lead the commercial roofing service department and oversee service operations from dispatch to closeout. You will manage technicians and service staff, coordinate repairs and preventive maintenance work, monitor job performance, and help ensure outstanding customer service.
You will also play an important role in growing recurring service revenue, improving department efficiency, and maintaining high standards for safety, quality, and accountability.
Key Responsibilities Lead the daily operations of the commercial roofing service department
Manage service technicians, foremen, and service coordination staff
Oversee leak response, repairs, inspections, and preventive maintenance work
Monitor labor, materials, subcontractor use, and job profitability
Build strong relationships with property managers, facility teams, building owners, and key accounts
Support the growth of recurring maintenance and repair business
Enforce company safety policies, OSHA compliance, and jobsite standards
Coach and develop team members while driving accountability and performance
Partner with leadership on staffing, forecasting, budgeting, and process improvement
What We’re Looking For We want a candidate with strong commercial roofing experience and proven leadership ability. You should be comfortable managing people, solving problems quickly, communicating with customers, and keeping service operations running smoothly.
Required Qualifications 7+ years of commercial roofing experience, including service and repair operations
3+ years of leadership experience in service, operations, or field management
Strong knowledge of TPO, EPDM, PVC, modified bitumen, built-up roofing, metal, and coating systems
Experience with dispatching, work order management, and job costing
Ability to read scopes, reports, drawings, and inspection documentation
Strong communication, customer service, and problem-solving skills
Preferred Qualifications Manufacturer certifications or advanced roofing system knowledge
Experience managing emergency response and leak service programs
Experience with ERP, CRM, or mobile field service platforms
Benefits Medical, dental, and vision insurance
Paid time off and paid holidays
Cell phone and laptop/tablet
Life and disability insurance
Training, certification, and professional development support
Employee assistance program, if offered
Relocation assistance, if applicable
Fuel card, expense reimbursement, and other company-sponsored benefits based on policy
Why Join Us This is an opportunity to step into a leadership role with a growing commercial roofing company that values safety, responsiveness, service quality, and long-term customer relationships. If you are ready to lead a strong team and make a real impact on department performance and growth, we want to hear from you.

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