Head of Operations **URGENT**

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. The primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development​, and regular cadence of accountability, in order to maximize technician success and retention, as well as to ensure overall service quality to maximize customer retention.
Key Performance Indicators

Customer Satisfaction & Retention
Team Safety Performance
Sales Growth
Service Cost Control (fleet maintenance, materials & supplies, hourly time management)
Oversee ongoing technician training, coaching, development​, and regular cadence of accountability, in order to maximize technician success and retention
Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels ​
Review and evaluate ongoing technician performance (via ride-a-longs and audits) ​
Respond diligently and compassionately to customer concerns
Ensure overall service quality to maximize customer retention
Fill in periodically on customer appointments to help close any temporary staffing gaps​
Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively​
Ensure safety standards are met or exceeded and that all operations are in regulatory compliance​
Monitor and maintain inventory levels of pest / termite control and home services products​
Ability to build rapport easily and establish trust with customers and employees​
High school diploma (or GED)​
Maintain licenses/certificates as required by federal, state, and/or local regulations​
Physical Demands/Environmental Conditions

Going up and down stairs, ladders, scaffolding, ramps, and poles
Ensuring vehicle and other equipment is maintained and kept clean
Wearing personal protective equipment, including OSHA-compliant respirators
Ability to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold)
Flexibility with working hours, including some evening and weekend work, a rotating on-call schedule, and extended (50-60 hours/wk) schedule during peak season
Travel Requirement
Travel up to 100% of time within assigned territory(s)
We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement

~401(k) retirement plan with company-matching contributions

Company-paid holidays & floating holidays
We are looking for individuals who want to make a difference where our customers live and work. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
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An employer who violates this law shall be subject to criminal penalties and civil liability.
possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
The following applies where applicable by law: Employees in this position perform work within customer's residences, property, and places of business often unsupervised and with access to vulnerable populations. They may have access to company and customer's records including personal identifiable information, financial records, make financial quotes and commitments on behalf of the company, use, handle, and have access to regulated chemicals that could cause harm to humans or the environment if used inappropriately. They work closely with other colleagues, vendors and/or customers and must be able to resolve conflicts and disputes in a non-violent and non-disruptive manner. They may drive a company vehicle as a primary duty and must safely operate a vehicle on the public streets, and receive company equipment to perform work.