Head of Remote Assistance Operations

POSITION PURPOSE Responsible for overseeing the development of sales and revenue producing contracts for products and services with both existing and new clients nationally for their respective channel. Directs all aspects of sales and the business development cycle. Identifies and pursues sales opportunities, makes product presentations, prospects new business relationships, and obtains sales contracts. Projects and maintains the Company’s professional image. Keep Senior Management aware of area activities and significant problems.

ESSENTIAL FUNCTIONS AND BASIC DUTIES Responsible for the planning, development, and implementation of effective sales strategies and policies.

Researches and analyzes environmental and competitive conditions, customer needs, and market trends. Designs strategies to capitalize on business development opportunities.

Researches and recommends potential strategic alliances with third parties and other businesses.

Ensures sales activities are cost effective, efficient, and within established budget constraints.

Ensures plans, goals, and policies are consistent with Company-wide goals.

Responsible for effectively developing new revenue opportunities with current Company clients.

Maintains in depth knowledge of client operations, systems, products, and needs.

Leverages current client relationships to further expand business development opportunities at all levels.

Conducts sales presentations. Utilizes all aspects and elements of the sales process to secure expanded contracts.

Writes proposals and negotiates pricing of services and contracts with clients.

Ensures all sales and business development interactions are professional, effective, and mutually beneficial to both the client and the Company.

Responsible for developing new retail channel opportunities with potential clients.

Maintains a current knowledge of industry trends, opportunities, channels, products, and competitors to support the identification of business development opportunities.

Identifies and prospects new clients through cold calling, networking, and professional contacts.

Builds and maintains professional relationships with potential clients.

Utilizes aspects and elements of the sales process to secure contracts with new clients. Presents and explains the benefits of Company products and services.

Initiates and closes only those sales opportunities which profitably balance client expectations with specific benefits of Company deliverables.

Responsible for ensuring professional customer relations with all clients.

Ensures customers are provided full advocacy and support through all stages of the business relationship.

Ensures products and services are delivered within established timeframes. Works to exceed client expectations.

Ensures clients are well informed through continual feedback and communication.

Promotes goodwill and a positive image of the Company.

Effectively supervises assigned Sales personnel, ensuring optimal performance.

Provides leadership to assigned personnel through effective objective setting, delegation, and communication.

Conducts meetings to ensure that personnel are well informed of changes in sales programs, policies, and procedures.

Trains, directs, and coordinates personnel. Provides assistance and support as needed.

Conducts performance appraisals as assigned. Provides measurable feedback to Sales staff and suggestions for improved performance. Formulates and implements employee corrective actions as needed.

Responsible for establishing and maintaining effective communication and coordination with Company personnel and Senior Management.

Works closely with Channel Management, Finance, and other departments to ensure well coordinated operations.

Acts as a resource and support to other Sales team members.

Obtains and conveys information as needed.

Attends and participates in meetings as assigned.

Responsible for related duties as required or assigned.

Stays informed of industry, market, and product trends.

Completes special projects as assigned.

QUALIFICATIONS EDUCATION/CERTIFICATION § Bachelor’s degree in marketing, business, or a related field, or an equivalent combination of training and experience.

REQUIRED KNOWLEDGE § Knowledge of retail and direct distribution channels and promotions strategies.

§ In depth understanding of the business environment.

EXPERIENCE REQUIRED § Knowledge of retail and direct distribution channels and promotions strategies.

§ In depth understanding of the business environment and natural/organic products.

SKILLS/ABILITIES § Strong customer service skills.

• Excellent presentation and writing abilities.
• Able to organize and coordinate projects.
• Excellent oral and written communications skills.
• Works well on a team.

Able to use all related hardware and Microsoft Office application: Word, Excel, Powerpoint and Access

UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - M/F/Veteran/Disability. VEVRAA Federal Contractor.

Compensation UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state and local laws.

Benefits For Washington positions (or positions that may be performed remotely from Washington), for Washington-specific paid time off details.

Candidates hired into this position will also be eligible to participate in the following benefits programs: Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program; medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements.

UNFI’s compensation, benefits, and paid time off policies are subject to change in the Company’s sole discretion, consistent with applicable law. This job posting should not be construed as an offer of employment with certain terms, nor should it be construed as a guaranteed minimum.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

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