Head of Operations & Business Management

Business Operations Supervisor
Element has an opportunity for a Business Operations Supervisor. The Administrative Supervisor is responsible for leading the administrative functions that support operational execution and customer satisfaction. This position oversees the Certifications and Invoicing team while ensuring the accuracy and timeliness of all certifications and customer invoices. In addition, the Administrative Supervisor is responsible for the day-to-day management of Accounts Receivable (AR) and Accounts Payable (AP), ensuring accurate financial transactions and supporting healthy cash flow.

This role serves as the leader of the administrative department and works closely with Operations, Quality, Customer Service, Planning, Shipping, and Finance to ensure efficient workflow, exceptional customer service, and continuous process improvement.

Success in This Role: A successful Administrative Supervisor is a proactive leader who ensures the administrative department operates efficiently, accurately, and collaboratively. They continuously seek opportunities to improve processes, develop their team, and support operational excellence while maintaining a strong focus on customer satisfaction, compliance, and financial accuracy.

Establish clear performance expectations and accountability.

Conduct regular one-on-one meetings and performance reviews.

Foster a culture of accuracy, accountability, collaboration, and continuous improvement.

Ensure certifications are accurate, complete, and compliant with customer, regulatory, and accreditation requirements.

Review certification quality and identify opportunities to reduce errors.

Monitor First Time Right (FTR) performance and implement corrective actions when targets are not achieved.

Ensure customer-specific certification requirements are consistently met.

Oversee daily invoicing workflow to ensure timely and accurate billing.

Ensure ancillary charges, certifications, expedites, and customer-specific fees are properly applied.

Monitor invoice backlog and aging to maintain timely billing.

Accounts Receivable

Oversee customer collections and outstanding receivables.

Monitor aging reports and collection activities.

Partner with the GBS, Sales and Customer Service to resolve disputed invoices.

Support month-end financial close activities.

Accounts Payable

Process Improvement

Evaluate administrative workflows for efficiency improvements.

Support implementation of new administrative processes and systems.

Work closely with Operations, Production Planning, Customer Service, Shipping & Receiving, Quality, Finance.

Ensure administrative processes support operational objectives.

Communicate issues proactively and assist in resolving customer concerns.

Key Performance Indicators (KPIs)

Accounts Receivable aging

Cross-training completion

Customer satisfaction (NPS)

Experience with Accounts Receivable and Accounts Payable.

Excellent organizational and time management skills.

Proficiency with ERP systems and Microsoft Office Suite.

Diversity Statement
We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

#J-18808-Ljbffr Element Materials Technology